What are the responsibilities and job description for the Inbox Nurse position at ConvenientMD?
At ConvenientMD, we're on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
Are you an experienced Registered Nurse ready to take on a unique blend of clinical and administrative responsibilities? Join our growing healthcare company and play a pivotal role in delivering patient-centered care as part of an integrated, dynamic team. This is an opportunity to leverage your nursing expertise to make a real difference, guiding patients on their health journeys even when they aren't physically present.
Your Impact
- Be a key player on a collaborative team, working with Primary Care Providers, Medical Assistants, and Behavioral Health professionals.
- Offer guidance to patients by responding to health inquiries over the phone, drawing on your knowledge of illness and injury to carefully assess and advise without in-person contact.
- Engage in inbox management using our Electronic Medical Record (EMR) system, ensuring efficient communication and follow-up with patients.
- Provide vital case management and care coordination, including triaging patients, overseeing immunization administration, and ensuring smooth transitions from hospital care to nurse visits.
- Educate patients on health management, medication use, and wellness strategies, fostering understanding and promoting proactive care.
- Monitor controlled medication refills and collaborate closely with providers to review test results and ensure timely patient follow-up.
- Use nationally recognized triage protocols to assess patient needs, developing care plans based on phone conversations and medical record reviews.
- What Makes This Role Special
- Work closely with a diverse range of patient populations, offering you a broad spectrum of experience and exposure.
- Contribute to our mission-driven, team-based care model, where every role is valued in helping patients achieve better health outcomes.
- Enjoy opportunities to coach and mentor your team members, sharing your knowledge and helping foster a culture of support and growth.
Who You Are
- Education & Licensure: Registered Nurse (RN) with an active license.
- Experience: 3-5 years of experience in a primary care or specialist care setting.
- Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
- Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
- Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
- Technically savvy: Proficient with Microsoft Office Suite (particularly PowerPoint and Word) or related software and comfort with EMR systems.
- Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
- Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
- Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
- Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
- Able to work for prolonged periods sitting at a desk, working with computers, and handling administrative tasks.
Why ConvenientMD?
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.
