What are the responsibilities and job description for the General Manager position at Converge Hospitality, LLC?
As General Manager , you will be responsible for driving the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. You will Lead, support, and clearly communicate goals and expectations that embody the culture.
Do you have the skills to fill this role Read the complete details below, and make your application today.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee the service quality, operational efficiency, guest satisfaction, compliance and financial measurements.
- Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
- Ensure all departments are profitable and maintain strong working relationships.
- Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
- Ensure staff receives proper training for each position, including safety training and standard operating procedures.
- Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
- Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
- Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
- Responsible for hotel Brand satisfaction scores, cumulatively and in each individual department.
- Comply with all brand initiatives and standards.
- Allocate funds, authorizes expenditures and assists Management Company in budget planning.
- Produce required monthly financial reports and always know where the hotel stands against budget.
- Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Responsible for all hotel inventories and par levels. Approve all purchase orders.
- Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager.
- Conduct regular staff and employee meetings.
- Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.
- Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.
- Maintain professional image at all times through action, appearance and dress.
- Follow Company policies and procedures and effectively communicate them to subordinates.
- Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.
- Other duties as assigned by supervisor or management.
KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION
Associate’s Degree required, Bachelor’s Degree in Hotel / Restaurant Management, Business Administration, or Management or similar degree preferred; or equivalent combination of education and experience.
EXPERIENCE
Previous General Manager experience preferred. Minimum of 2 years’ hotel management experience required. Previous hotel ‘brand’ experience preferred.
SUPERVISORY RESPONSIBILITIES
The General Manager is responsible for all hotel operations. All mid-level managers & supervisors will report to the General Manager. The General Manager may have some departments report directly to him / her.
LICENSES OR CERTIFICATES
Valid driver’s license, alcohol training certification, food safe training and GM brand training required.
PHYSICAL REQUIREMENTS
The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type : Full-time
Pay : $75,000.00 - $80,000.00 per year
Benefits :Work Location : In person
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Salary : $75,000 - $80,000
