Assistant General Manager

As Assistant General Manager, you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Drive Converge Hospitality culture personifying it in daily interactions with both guests and associates.

· Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.

· Ensure all departments are profitable and maintain strong working relationships.

· Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.

· Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures.

· Conduct regular department meetings.

· Manage human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.

· Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.

· Manage the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.

· Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.

· Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.

· Participate in the sales efforts and processes at the hotel, when required; Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

· Assist the General Manager with budget, forecasting, and P&L critique, as necessary.

· Maintain professional image at all times through action, appearance and dress.

· Follow Company policies and procedures and effectively communicate them to subordinates.

· Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.

· Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

· Possess advanced knowledge of hospitality industry and business management fields.

· Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.

· Able to read and write to facilitate the communication process.

· Able to work independently with minimal supervision and desire to participate as part of a team.

· Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

· Lead and be a role model for all team members.

· Basic to advanced knowledge of budget development and analysis and monthly financial analysis.

· Able to assess/evaluate team member performance in a fair and consistent manner.

· Able to make decisions with only general policies and procedures available for guidance.

· Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

· Able to work in fast paced environment.

· Able to prioritize, organize, and manage multiple tasks.

· Knowledge of sales process, client base, and general market knowledge.

· Knowledge of revenue management and able to successfully forecast business on both short-term and long-term basis.

EDUCATION

Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.

EXPERIENCE

Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.

SUPERVISORY RESPONSIBILITIES

Assistant General Manager will be responsible for the hotel in the absence of the General Manager. Assistant General Manager may have some departments report directly to him/her.

LICENSES OR CERTIFICATES

Valid driver’s license, alcohol training certification, food safe training and AGM brand training required.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Are you ready for your next career adventure? Do you enjoy rebuilding a team and taking a property to the next level? Want to work for a company that rewards team members and promotes internal growth? If so, we want to connect with you!

Strong hotel AGM

General Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

• The General Manager will coordinate, direct and manage day-to-day hotel operations.
• Embrace leading a solid team to being a better team, training and developing them to excel in their roles and continuously improve; motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal guests - our associates.
• The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
• Works through and with management team to drive revenue and guest service.
• Holds property leadership team accountable for strategy execution and guides their individual professional development.
• Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company.
• Ensure the portfolio operations are functioning within the financial parameters established in the budget
• Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities and promote teamwork and cooperation.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• At least two years Assistant General Manager or General Manager experience
• Experience from IHG brands are preferred. Successful candidate must possess excellent communication, leadership and computer skills.
• Minimum of 4 years of progressively responsible hotel management experience.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Equal access to programs, service, and employment is available to all persons. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Type: Full-time

Pay: From $49,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Hotel: 1 year (Required)

Ability to Relocate:

• Norman, Oklahoma 73069: Relocate before starting work (Required)

Work Location: In person

Salary : $49,000