Hotel General Manager

As General Manager, you will be responsible for driving the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. You will Lead, support, and clearly communicate goals and expectations that embody the Converge culture.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the service quality, operational efficiency, guest satisfaction, compliance and financial measurements.
• Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
• Ensure staff receives proper training for each position, including safety training and standard operating procedures.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
• Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Responsible for hotel Brand satisfaction scores, cumulatively and in each individual department.
• Comply with all brand initiatives and standards.
• Allocate funds, authorizes expenditures and assists Management Company in budget planning.
• Produce required monthly financial reports and always know where the hotel stands against budget.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Responsible for all hotel inventories and par levels. Approve all purchase orders.
• Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager.
• Conduct regular staff and employee meetings.
• Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.
• Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.
• Maintain professional image at all times through action, appearance and dress.
• Follow Company policies and procedures and effectively communicate them to subordinates.
• Operate hotel in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws.
• Other duties as assigned by supervisor or management.

KNOWLEDGE, SKILLS AND ABILITIES

• Possess knowledge of hospitality industry and business management fields.
• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to work independently with minimal supervision and a desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Knowledge of sales process, client base, and general market knowledge.
• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Able to work in fast paced environment.
• Able to prioritize, organize, and manage multiple tasks.

EDUCATION

Associate’s Degree required, Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree preferred; or equivalent combination of education and experience.

EXPERIENCE

Previous General Manager experience preferred. Minimum of 2 years’ hotel management experience required. Previous hotel ‘brand’ experience preferred.

SUPERVISORY RESPONSIBILITIES

The General Manager is responsible for all hotel operations. All mid-level managers & supervisors will report to the General Manager. The General Manager may have some departments report directly to him/her.

LICENSES OR CERTIFICATES

Valid driver’s license, alcohol training certification, food safe training and GM brand training required.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.