Hotel Night Operations Specialist

"Welcome to the newest addition to the Fairfield Inn by Marriott family, nestled in the heart of Norwalk, IA! As we embark on this exciting journey, we're seeking passionate individuals to join our team and be a part of creating memorable experiences for our guests. If you're dedicated, enthusiastic, and eager to deliver exceptional hospitality, then you're exactly who we're looking for. Join us as we set the standard for hospitality in Norwalk and beyond!"

Job Summary:
As Night Auditor, you are responsible maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. Responsible for check-in, check-out, Front Desk operations, market sales and all other guest interactions. You will strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

How will you do this? The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.

· Reconcile and complete all daily Front Desk Agents’ work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM.

· Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations.

· Provide next day reports for the front office, housekeeping, sales, and GM as requested.

· Promote the brand loyalty program and provide recognition and benefits to all present members.

· Assure hotel is clean and in perfect condition and working order for the next day.

· Act as the first point of contact for any overnight guest issues.

· Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.

· Process all retail transactions for the guests.

· Post miscellaneous charges as requested.

· Maintain appropriate market inventory levels, restocking when necessary. Prepare orders as needed.

· Assure overall cleanliness of the front office area, lobby, and surrounding areas.

· Begin breakfast preparations based on the menu for the day.

· May assist with cleaning checklist during downtime.

· Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.

· Maintain a professional image at all times through action, appearance, and dress.

· Follow Company policies and procedures.

· Other duties as assigned by supervisor or management.

Qualifications

• Strong customer service and guest relations skills
• Experience in front desk operations within a hotel environment
• Proficiency in phone etiquette and handling multi-line phone systems
• Knowledge of hospitality management practices
• Ability to perform night audit tasks
• Bilingual or multilingual capabilities are a plus
• Familiarity with hotel operations and guest services

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Holidays
• Overnight shift
• Rotating weekends

Work Location: In person

Salary : $16 - $17