What are the responsibilities and job description for the Field Service Technician position at Converge Resources?
Title : Field Service Tech
Location : Boston, MA (Remote)
Position Overview
We are looking for a skilled Field Service Technician to oversee daily operations, provide excellent customer support, and perform scheduled maintenance for ultrapure water purification systems. This role involves a proactive approach to service, troubleshooting, and client interactions.
Key Responsibilities
- Diagnose and resolve equipment issues on-site.
- Deliver both classroom and hands-on training for customers on system operation and maintenance.
- Address technical challenges and implement effective solutions during service visits.
- Configure equipment to meet required specifications.
- Identify and suggest proactive service opportunities that add value for customers.
- Supervise installations, commissioning processes, and ongoing operation and maintenance at client facilities.
- Establish and maintain positive working relationships with clients.
- Manage travel logistics and expense reporting effectively.
- Work independently while adhering to high professional standards.
Qualifications and Technical Expertise
