What are the responsibilities and job description for the IT Service Tech/Deployment Tech TN position at Converge Technology Solutions?
Service Technician / Deployment Tech
Service Technician Responsibilities :
- Performs PC computer and laptop repair, imaging, and deployment services within the amount of time specified by the contract with the client, TVA.
- Travels as needed between TVA locations to transport equipment and to perform PC repair, imaging, and deployment services using a personal vehicle.
- Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner.
- Follows up with customers with call or service request status when status changes (e.g. will be delayed).
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Initiates escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
- Dispatched onsite support for deployment services.
- Knowledge of all Customer standard products as defined per engagement.
- General knowledge of all non-standard but commonly used products.
- Troubleshooting and resolution skills.
- Solid interpersonal and communications skills.
- Ability to work within a team structure and take part in “mentoring” processes.
- Additional tasks as deemed necessary by manager to meet business requirements.
Desired skills and abilities
Years of Experience
Knowledge / Training and Certifications
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Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
