Demo

Sales Operations - Sales Support Representative

Converge Technology Solutions
Portland, OR Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025
Sales Support Representative
Reports to: Team Lead, Sales Support

Job Summary:
The Sales Support Representative’s role is to support and represent Converge in a positive and professional manner working with internal and external contacts to satisfy clients and achieve company goals as related to product sales. This includes but is not limited to the responsibilities and duties identified below.

Role:
  • The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts.
  • Work with Account Manager and Pre-Sales teams to obtain necessary information to build customer facing quotes.
  • Work with Distribution and Manufacturing Vendors to obtain pricing for quoting process.
  • Follow the published SSR process flow and meet all established SLAs.
  • Utilizes ConnectWise and other tools to build customer facing quotes.
  • Work with Order Fulfillment Team to ensure clean handoff of POs.
  • Escalate issues outside of the SSR Process Flow to Sales Operations Manager.
Responsibilities:
  • Comply with Published SSR Processes and SLAs.
  • Works in ConnectWise tool to create customer facing quotes.
  • Deliver final quotes to Account Manager for final review and distribution to customer.
  • Work with AM to build and maintaining high customer satisfaction through:
  • Timely communication
  • Regular updates
  • Accurate quotes
  • The SSR will be required to work independently with minimal supervision and will need to manage internal and external resources in order to deliver on customer requirements.
  • Work with AM, Order Fulfillment, and Finance to process RMA requests.
  • Ensure that all opportunities are accurate and up to date.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others through example and sharing of knowledge/skill.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Proficient computer skills including email, file management, word processing, spreadsheet, etc.
  • Ability to Prioritize, organize, and delegate assignments.
  • Perform other duties as assigned.
Skills
  • Strong customer service skill set.
  • Able to work in fast-paced environment.
  • Exceptional verbal and written communication skills.
  • Proficient computer skills including Microsoft Word, PowerPoint, Excel and Outlook.
  • Strong organization and presentation skills.
  • Excellent time management skills.
  • Decision-making, problem resolution and creative thinking skills.
  • Able to multi-task while shifting priorities as required.
Education and Experience Requirements
  • Associate degree or equivalent related experience (minimum).
  • 4 Years of inside account management experience in a technology field and knowledge of distribution channel experience or an equivalent combination of education and professional experience.
  • Proficiency with CRM tools. (Salesforce)
  • Must be resourceful and creative to ensure goals are met.
  • Exceptional attention to detail and organizational skills.
  • Ability to multi-task with excellent priority time management skills for changing priorities.
  • Results-oriented, self-starter who takes ownership of tasks.
  • Collaborative team player focused on achieving goals.
  • Ability to handle pressure in a professional manner.
Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Sales Operations - Sales Support Representative?

Sign up to receive alerts about other jobs on the Sales Operations - Sales Support Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$88,480 - $114,350
Income Estimation: 
$79,910 - $123,078
Income Estimation: 
$116,558 - $154,666
Income Estimation: 
$116,001 - $149,277
Income Estimation: 
$114,664 - $158,469
Income Estimation: 
$165,372 - $223,503
Income Estimation: 
$80,212 - $108,852
Income Estimation: 
$84,489 - $116,961
Income Estimation: 
$88,480 - $114,350
Income Estimation: 
$95,613 - $132,947
Income Estimation: 
$95,613 - $132,947
Income Estimation: 
$79,910 - $123,078
Income Estimation: 
$116,558 - $154,666
Income Estimation: 
$116,001 - $149,277
Income Estimation: 
$89,947 - $125,258
Income Estimation: 
$108,857 - $161,891
Income Estimation: 
$114,664 - $158,469
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Converge Technology Solutions

Converge Technology Solutions
Hired Organization Address Louisville, KY Full Time
Position Description This exciting opportunity is full-time and permanent with Converge Technology Solutions. The Accoun...
Converge Technology Solutions
Hired Organization Address Atlanta, GA Full Time
Position Description This exciting opportunity is full-time and permanent with Converge Technology Solutions. Individual...
Converge Technology Solutions
Hired Organization Address Knoxville, TN Full Time
Service Technician / Deployment Tech Service Technician Responsibilities : Performs PC computer and laptop repair, imagi...
Converge Technology Solutions
Hired Organization Address Atlanta, GA Full Time
Position Description This exciting opportunity is a full-time, permanent position with Converge Technology Solutions. Th...

Not the job you're looking for? Here are some other Sales Operations - Sales Support Representative jobs in the Portland, OR area that may be a better fit.

Outside Sales Representative

United Sales NW LLC., Vancouver, WA

Design Sales Representative

3 Day Blinds (Sales), Portland, OR

AI Assistant is available now!

Feel free to start your new journey!