What are the responsibilities and job description for the Medical Receptionist Urgent Care position at Convergence?
Medical Receptionists Needed for Maryland’s Leading Provider of Urgent Care Services!
The Medical Receptionist plays a vital role in ensuring smooth operations by managing incoming calls, registering and greeting patients, and accurately obtaining and verifying patient information. This position involves creating and updating patient records while strictly adhering to confidentiality standards and HIPAA regulations. The Medical Receptionist's responsibilities include, but are not limited to:
Answering and directing phone calls, providing practice-related information within policy guidelines, and routing clinical inquiries or emergencies to the appropriate staff or provider.
Assisting with patient check-in, verifying addresses, phone numbers, and demographic details for both new and returning patients.
Ensuring the accuracy and confidentiality of patient documentation.
Handling office tasks such as distributing mail, answering emails, and sending faxes.
Verifying insurance compatibility and collecting necessary documentation.
Processing patient payments, including co-pays and outstanding balances, within the patient accounting system.
Managing the check-out process for departing patients.
Scanning and attaching forms, x-ray reports, EKGs, and other medical documents to the electronic medical record.
Maintaining a clean and organized waiting room and front desk area.
Providing support to clinical staff as needed.
Performing additional duties as assigned.
Minimum Education and Professional Requirements
Medical Receptionist certification (preferred).
Required experience in customer service.
Exceptional demeanor and a positive attitude.
Strong customer service and multi-tasking skills.
Administrative knowledge.
Experience in a medical office is a plus.
Adherence to the attendance policy is mandatory.
Ability to work efficiently in a fast-paced environment.
Flexibility to work at multiple locations and reliable transportation.
Excellent written and verbal communication skills.
Ability to work 12 hour shifts.
Capacity to sit, stand, and walk for extended periods.
Ability to lift up to 25 pounds as needed.
Work Schedule
Full-time position with 9 a.m. to 9 p.m. shifts, 3 days per week, including rotating weekends. All centers operate 7 days a week, including holidays.
Locations:
- Prince Georges/Anne Arundel County
- Baltimore County
- Harford County
- Carroll County
Compensation:
- $16.50 - $18/hour
Benefits:
· BCBS Healthcare Benefits · 401(k) with 4% match · PTO
Certified Urgent Care System with the Urgent Care Association & Accredited Business with The Better Business Bureau with over 30 clinics throughout Maryland, offering on-site prescription and lab services in addition to urgent medical treatment for common illnesses and injuries. Clinics also offer COVID-19 testing, flu shots, work-related (OccHealth) injury services, pre-employment and sports physicals, and much more, offering a more cost-effective and time-efficient alternative to the Emergency Room for your acute illness or injury. No appointment necessary!
Working in urgent care offers an exciting and dynamic environment where no two days are the same. You'll encounter a diverse range of medical cases, from minor injuries to acute illnesses, allowing you to apply and expand your clinical skills continually. The fast-paced nature of urgent care fosters quick decision-making, and you'll have the opportunity to make a tangible difference in patients' lives during critical moments. It's a field that blends the challenge of emergency care with the satisfaction of resolving immediate health concerns.
Beyond the clinical aspects, urgent care offers a balanced work-life experience with more predictable hours compared to traditional emergency rooms. You'll work in a team-oriented setting, collaborating closely with physicians, technicians, and other healthcare professionals. This collaborative environment enhances professional growth and provides a strong support network. If you're seeking a fulfilling career where you can deliver high-quality care with immediate impact, while maintaining a rewarding work-life balance, urgent care is the perfect fit.
Salary : $17 - $18
