What are the responsibilities and job description for the Field Service Supervisor position at Convergint Technologies?
Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Field Service Supervisor to join our amazing culture. In this role, you will manage the Service Specialist team, including colleague development and performance management. Supervises Service Specialist for efficient work activities related to work order and CSP scheduling, inspection, troubleshooting, and repair. Ensures that services are executed within budget, on time, and with a high degree of customer satisfaction. Implements quality assurance, field-related safety practices, processes, and standards within the Service Specialist Team. As a Field Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist Supervisor.
What you’ll do with “Our Training and Your Experience”
- Convergint‘s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Coordinating and scheduling of Service Specialists. Properly align specialists to service tasks according to specialist’s skill set. Verify that appropriate individual licensing and / or certifications are in place.
- Responsible for maintaining a high level of quality and safety assurance. Field checks include inspecting work quality and methods and ensuring adherence to safety programs / standards.
- Provide training and development planning and implementation for Specialists. Deliver technical training as well as soft skills.
- Supervise Service Specialists, and / or other team members. Recruit and hire colleagues as required. May perform managerial responsibilities including but not limited to : mentoring, coaching and developing colleagues; performance management; planning, assigning and directing work; and service-related budgets.
- First level of technical support coordination for Specialists.
- Provide high-level field support for urgent or troubled work orders / CSP’s. May perform some specialist tasks for specific work orders / CSP’s.
- Ensure processes and standards involving Specialists are properly implemented. This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA‘s, etc.
- Responsible for instilling a safety-conscious culture within the team. Ensure all relevant and required safety training and safety certificates have been obtained (e.g. safety cards for a particular jurisdiction, CPR, First Aid, OSHA certifications, etc.) May coordinate with other colleagues and / or leaders in order to achieve full safety compliance.
- Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field / hand tools, as well as cell phones, vehicles, etc.
- Participate in internal CSP review meetings and service turnover meetings.
- Proactively coordinate and communicate with Operations Managers, Service Managers, Sales Executives, and other CTC / CDC resources as required to support customer satisfaction and the overall financial success of the service business.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues :
Requirements :
Education : College degree, trade school, or equivalent experience
Minimum Experience : 5 years of previous, related field or field management
Preferred Experience : (but not required) :
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
J-18808-Ljbffr
