What are the responsibilities and job description for the Customer Experience Coordinator position at Convergint?
Job Summary:
We are hiring a skilled Customer Experience Coordinator to handle incoming customer service requests. This individual will be responsible for delivering exceptional customer experiences through efficient call management, technical expertise, and effective communication.
The selected candidate will:
- Manage incoming service requests and resolve issues promptly
- Update call status and make necessary changes
- Enter new sites and modify existing ones in our database
- Handle general inquiries and resolve customer complaints professionally
- Administer safety protocols during technician check-in/check-out processes
About Our Team:
As a Convergint team member, you will have the opportunity to work in a dynamic environment where teamwork, professionalism, and customer satisfaction are paramount. If you possess excellent communication and problem-solving skills, we encourage you to apply for this exciting role.
Competitive Salary Range: $40,000 - $60,000 per year (dependent on experience)
Salary : $40,000 - $60,000
