What are the responsibilities and job description for the Senior Technical Support Specialist position at Convergint?
A company is looking for a Senior Technical Support Specialist to provide technical support and training on Fire, Security, and Building Automation projects.Key ResponsibilitiesInstall, program, test, and service various systems and equipment related to fire, security, and building automationAct as the primary technical support interface for customers, ensuring high levels of customer satisfactionMentor and train less-experienced staff while managing multiple projects and coordinating with project managersRequired QualificationsCollege degree, trade school, or equivalent experience5-7 years of relevant experience in electronic, fire alarm & life safety, or building automation industriesStrong technical skills related to building automation systems and electronic security systemsAdvanced mechanical and electrical aptitude with the ability to read blueprints and drawingsProficient in SQL and database management, along with exceptional programming skills
