What are the responsibilities and job description for the Service Account Executive position at Convergint?
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. In this role, you will be responsible for generating new business and growing existing accounts in all lines of business including service and installation solutions for new and / or existing customers through high activity prospecting current and future customers T&M Customers - convert T&M customers to services plans; use iCare to identify customers with high spend on T&M Work Orders and model options to save with a CSP. Execute renewals - monitor for ending CSPs and resell / renew; leverage QBR process if possible. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
New Project CSP Add-ons - work with AE's to know what is inflight and build CSP to add on to project proposal
Existing Project Customer - identify install project customer that did not buy CSP upfrontExpanded CSP Services - use existing CSP relationships to sell in other services; example, sell Fire CSP to existing Security
Executes high level prospecting activity with new and existing customer base.
Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
Willingness to dig in to understand customers pain points / opportunities
Articulates the value Convergint brings and of a recurring service agreementHighly motivated, self-managed
Performs other duties and responsibilities as requested or required.
What You’ll Need
Exceptional telephone and personal customer service skills and ability to work under pressure.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable / payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues :
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more…
Requirements :
Education : College degree, trade school or equivalent experience
Minimum Experience : 3-5 years field, dispatch, sales, administrative or equivalent
Preferred Experience : (but not required) :
- 1 year construction industry environment
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site (https : / / www.convergint.com / careers / career-opportunities / ) to learn more about the company and the exciting opportunities available.
Qualifications
Behaviors
Required
Innovative : Consistently introduces new ideas and demonstrates original thinking
Enthusiastic : Shows intense and eager enjoyment and interest
Team Player : Works well as a member of a group
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter : Inspired to perform without outside help
Goal Completion : Inspired to perform well by the completion of tasks
Financial : Inspired to perform well by monetary reimbursement
Peer Recognition : Inspired to perform well by the praise of coworkers
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
