Deal Desk Representative

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Conversant Group is the parent company of Fenix24 — The World’s First Civilian Cybersecurity Force. Founded in 2009 by John Anthony Smith, the company provides cyber disaster recovery and restoration services through its Securitas Summa program, ensuring an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

To achieve our ambitious goals, we’re looking for a Deal Desk Representative to work closely with representatives from Sales, Customer Success, Project Management, and Finance in support of Conversant Group's clients. In this position, you will support the sales and marketing organizations by managing the end-to-end deal process. This position requires a candidate with strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively with cross-functional teams.

This entry-level position reports to the Sales Operations Manager and is a part of the Operations Team.

Responsibilities

• Work closely with the sales team to review and evaluate deals to ensure accuracy, compliance, and alignment with company policies
• Analyze deals, providing insights on pricing, terms, and contractual agreements
• Serve as a liaison between sales and various internal departments to address deal-related inquiries and issues
• Identify and escalate complex deals and issues to Senior Deal Desk Analyst
• Prioritize key client deals and be a strategic partner to revenue leaders throughout the deal lifecycle
• Identify and proactively drive initiatives that increase efficiencies in the overall Deal Desk process
• Achieve responsiveness to requests based on established Service Level Objectives
• Improve the team and company and invest in personal growth

Qualifications

• Bachelor’s degree in Business, Operations or relevant field experience
• Exceptional computer skills (Outlook, Word, PowerPoint, Excel, Teams), with a self-starter mentality to quickly become familiar with company specific programs and software (Salesforce)
• Excellent analytical, organization, and problem-solving skills
• Ability to work in a team setting
• Comfortability with structure and routine
• Demonstrate strong written and oral communication skills and ability to teach others
• Ability to form relationships across all levels of the company while modeling Conversant Group’s culture and values
• Desire to work in a startup/fast-paced company

Why work with us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

Join the world's first Civilian Cybersecurity Force and take your career to the next level!