Network Operations Center Technician

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support business, and the business should support the people.

About This Position

The Network Operations Center (NOC) Technician is principally responsible for building, evolving, and maintaining a comprehensive maintenance program to ensure that client environments are compliant with Conversant Group standards.

This position sits on-site at Corporate HQ in Chattanooga, TN, and reports to the Network Operations Center Manager.

An ideal candidate will be able to:

• Manage and perform systems and network maintenance tasks with minimal supervision

• Monitor, document, and report on the efficacy of nightly maintenance tasks

• Monitor and address routine automated and manually initiated alerts

• Escalate incidents that fall outside of the standard remediation procedures

Please note that due to the nature of the technical hardware that you will be handling, applicants must have the ability to pick up and move equipment weighing up to 50lbs in weight.

Travel: while this is an office-based position working from our Chattanooga HQ, travel to our local data center and nationally to client data centers should be expected.

• Receiving and documenting equipment
• Inspect, log, and update inventory systems to ensure accurate tracking of incoming hardware
• Racking and stacking/staging equipment
• Physically set up servers, switches, and other hardware according to deployment schedules
• Hands-on troubleshooting
• Provide immediate support for physical interventions, including cable management, hardware replacements, and system resets
• Act as the on-site extension for all Grypho5 teams as well as Corporate IT, performing tasks that require a physical presence in Corporate HQ or the Data Center, as needed
• Monitor, acknowledge, triage, and perform routine alerting response
• Perform escalation tasks as required and participate in an on-call rotation
• Perform routine system and data-protection backup audits

• Knowledge of Remote Maintenance and Management (RMM) tools such as Auvik, N-able N-central, and IT Glue
• Knowledge of software and update automation techniques using N-central automation policies and patch management algorithms
• Knowledge of incident response tools such as eSentire, CrowdStrike, and Arctic Wolf
• Knowledge of domain controllers, Group Policy Objects (GPOs), and Active Directory

• Three-to-five years of experience working with endpoints, servers, network infrastructure, storage, and applications in a large enterprise or managed services provider
• Bachelor’s degree in information technology or a related field, or an equivalent work history
• Experience working for and within IT for the legal industry
• Experience in large-scale service delivery in a managed services environment
• Must be able to lift up to 50 lbs.

Why work with us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

- Internal and external learning & development opportunities, including career advancement.

- Competitive compensation & benefits.

- Scheduled & flexible PTO programs.

- Family friendly programs

- Care packages

- Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!

Applicants must possess authority to access federally controlled data where US Person status (i.e. US citizen, permanent resident, or asylee) is required by law, without necessitating applications for additional licenses.