Customer Service Specialist

The Treasurer's Office is looking for someone amazing to join our Customer Service Team. Our goal is to provide excellent service and to do that, we focus on people. We believe in open communication, integrity and accountability with people that understand the importance of relationships and teamwork. We're busy. So, we need someone that can be amazing under pressure, knows their way around a computer and is comfortable using their judgment to solve problems and get things done.  If you want to work in a productive and cooperative environment with other great people, let us know you're interested by applying today!    Job Title : Customer Service Specialist Agency : County Treasurer Reports To : County Treasurer, Deputy Treasurer Salary Range : $50,000 — $53,000 Classification : Non-exempt Status Full-Time Job Summary Under general direction from the County Treasurer and Deputy Treasurer, provides all aspects of customer service to internal and external customers, including resolving customer queries, recommending solutions and using independent judgment to implement procedures. Duties and Responsibilities The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. Converse County retains the right to modify or change the duties or essential functions of the job at any time. ESSENTIAL DUTIES

• Perform routine and detailed clerical and customer service duties and responsibilities in support of the County Treasurer’s Office.
• Serve as an information source; answer the telephone and refer calls to appropriate personnel; greet and assist public in a courteous manner; provide informational, Federal, State and County policies and procedures;
• Research and verify property taxes, motor vehicle taxes, vehicle liability insurance coverage, sales taxes and mobile machinery taxes; prepare certified documents such a motor vehicle registrations, sales tax and property tax notices for the public and other County entities;
• Notify taxpayers of delinquent taxes;
• Perform a variety of detailed and confidential clerical duties; enter and proofread al documents; maintain accurate files and records; receive and process incoming mail process and presort outgoing mail; enter and retrieve various information from the computer system;
• Collect, record and process all money, receipts and documents in accordance with County cash handling procedures. Balance cash drawer daily with all documentation;
• Print periodic financial, statistical or operations reports as assigned;
• Maintain confidentiality of information when applicable;
• Adhere to safe work practices and procedures;
• Attend and participate in staff meeting, trainings, workshops, conferences and classes to improve professional knowledge, as assigned; OTHER DUTIES
• Perform related duties and responsibilities as required.
• Prepare specialized reports as required.
• Monthly travel to satellite office in Glenrock. EDUCATION, EXPERIENCE AND TRAINING Minimum Education and Experience :
• High School Graduate or GED;
• One to two years of experience in customer service; KNOWLEDGE, SKILLS AND ABILITIES Knowledge of :
• Basic mathematical principles;
• Knowledge of and experience with Mac computers and software, including Excel, Numbers, Word, Pages, Powerpoint, Keynote, and Filemaker.
• Pertinent Federal, State and local laws, codes and regulations.
• Modern office procedures, methods and equipment.
• Principles and practices of working safely. Skill to :
• Operate modern office equipment i.e., computer, calculator, photocopier, printer, scanner telephone and other similar business / office equipment. Ability to :
• Work with internal and external customers to effectively accomplish the objective
• Utilize manual and automated computer systems and procedures.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply Federal, State and Local policies, laws and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Ability to understand verbal information and instruction, exchange information, develop and present recommendations, and translate verbal communications into written material.
• Handle and maintain confidentiality of information, when applicable.
• Work independently and exercise considerable independent judgment.
• Maintain effective relationships with other employees, the general public, elected officials and other public and private agencies, and to work cooperatively with others as a member of a service-oriented team.
• Respond tactfully and courteously with the public in responding to requests, inquiries and complaints.
• Handle multiple concurrent projects and manage priorities and tasks. OTHER REQUIREMENTS (INCLUDING PHYSICAL AND ENVIRONMENTAL) Working Environment : The majority of this position’s duties are performed within an indoor or a protected environment. The noise level in the work environment is usually moderate. The incumbent may be occasionally exposed to adverse weather and / or unfavorable traffic conditions while driving from the primary business to other locations during the course of business. Physical Activities :
• Ability to conduct activities involving walking 20% of the time, standing 20% of the time, and sitting 60% of the time.
• Ability to lift, carry, push and / or pull burdens of minimal weight up to 25 lbs.
• Ability to grasp and manipulate office equipment and similar other tools and materials.
• Ability to conduct activities involving stooping, kneeling / bending, twisting, climbing, and reaching re utilized on a moderate basis daily.
• Ability to work with hands above shoulder height with up to 10 lbs. and with arms extended at shoulder height with up to 5 lbs. is required on an infrequent basis.
• Ability to participate in routine conversation in person or via telephone and to distinguish telephone, voice and other auditory tones.
• Ability to use a computer for prolonged periods of time.
• Ability to distinguish objects in low and bright light using visual capacity including peripheral vision, depth perception, color vision, and far and near acuity in order to conduct daily responsibilities.
• Ability to operate a vehicle or use public transportation. The above description is intended to describe the general nature and level of work being performed by employees in this position. This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned to this job. Powered by JazzHR

Salary : $50,000 - $53,000