Field Service Technician

Position: Field Service Technician

Location: Twin Falls, ID– Onsite

Duration: Full time permanent employment

Industry: Business Supplies & Equipment

Must have Skills if any: I really need a tech with 1-2 years of experience in troubleshooting and maintaining laser printing devices. We have production devices in this territory but I have two highly skilled techs that are already working on this equipment. We have won a substantial contract in the area that mostly has A4 Xerox MFP devices. I have a position for really any level of experience in this market, I just need to have someone with experience.

Job Description

Seeking a qualified individual to fill our Field Service Technician position. This team member will be responsible for maintaining and repairing equipment in the field and providing excellent customer service. Other responsibilities include providing effective sales support and maintaining timely and accurate communication between the customer, Contact Center and the Service Department.

Roles & Responsibilities

· Provide maintenance and repairs for Client office equipment (copiers, printers, etc.), either on-site at customer locations or at the Client location.

· Offer exceptional product and service support for Client Technology customers as indicated by First Call Efficiency percentage.

· Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.

· Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.

· Maintain all assigned Client Technology equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.

· Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.

· Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.

· Encourage customer feedback and survey participation upon service completion.

· Assist on special installs, setups, or other projects as assigned by Service Management.

· Report all situations regarding technical and/or customer related problems directly to Service Management.

· Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.

Qualifications

· 1 years’ experience in customer service, preferred but not required.

· Clean Driving Record.

· Ability to efficiently provide professional customer service to internal and external customers.

· Strong verbal and written communication skills.

· Ability to effectively prioritize and execute tasks in a fast-paced environment.

· Ability to collaborate effectively and professionally with a team.

· Proven technical and analytical problem-solving skills.

· Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50 lbs. (with assistance).

Company Technology offers an extensive benefits package that includes the following:

· Medical, Dental, & Vision Insurance

· Life Insurance

· Additional Voluntary Life Insurance

· Paid Time Off

· Paid Holidays & Extra Floating Holiday

· 401(k) & 401(k) Matching

· Employee Assistance Program

· Flexible Spending Account

· Health Savings Account

· Short- & Long-Term Disability Insurance

· Accident & Critical Illness Insurance

Job Type: Full-time

Pay: $43,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Twin Falls, ID 83301 (Required)

Ability to Relocate:

• Twin Falls, ID 83301: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $43,000 - $62,000