What are the responsibilities and job description for the Member Services Advocate position at Convey Health Solutions?
Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization! No selling & no quotas! Customer service only. We are seeking temporary Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast-paced, growing, and professional organization. Responsibilities :
- Update account information such as temporary changes of address for shipping or alternate phone numbers.
- Educate members on how the supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage.
- Identify member complaints and grievances and escalate according to client specific procedures.
- Assist health plan members with inquiries related to their OTC benefits and / or orders placed.
- Process requests for OTC items received from health plan members via mail or phone call
- Look up over-the-counter medicines on the formulary to verify if they are offered, and if a drug is not offered provide an explanation as to why.
- Make concise and detailed notations as it pertains to member records.
- Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures and instructions. Education / Experience :
- High school diploma or equivalent preferred.
- Minimum 6 months customer service experience is preferred
- Call center experience is preferred; healthcare and / or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
- Above average computer, skill is required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously. Convey Health Solutions is a leading Healthcare Technology and Service Provider dedicated to drive health plan growth and member engagement by leveraging proprietary technology and processes. We are committed to harnessing the power of cutting-edge technology to drive innovation and optimize our operations. To support our mission, we are seeking an experienced Cloud Services Manager with expertise in Cloud technologies, Big Data, and DevOps strategy and operation to join our dynamic team. Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
Convey Health Solutions, Inc.
Remote - Convey
