ACCESS Representative

Description

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Conviva is seeking a candidate to join our Team as an ACCESS Representative, who is interested in being part of a team that focuses on excellence and service to others.

Job Functions:

• Increase Dual Eligible membership in Conviva locations

• Assist patients with applying for services available through

DCF such has Medicaid, and Food stamps.

• Provide any extra assistance available through government programs that patient could qualify for.

• Assist centers with increasing patient retention, patient loyalty, and growth

• Serves as an advocate and educator to applicants in need of assistance of services provided by DCF.

• Travels/works out of multiple Conviva centers.

• Comply with all HIPPA and rules and regulations.

• Attention to detail when documenting on EMR/ECW

• Provide weekly and monthly report to direct supervisor.

• Contribute to team effort by accomplishing related results as needed

Required Qualifications

• Must be Bilingual English and Spanish

• High School diploma

• Knowledge of Microsoft Word, Excel and Outlook

• Administration support experience in a healthcare industry

• Strong customer service skills

• Attention to detail

• Must be willing to travel locally to work out of multiple Conviva centers.

• Effective verbal and listening skills

• Ability to multi-task, prioritize and manage time effectively.

• Use time effectively in order to screen maximum amount of patients as possible.

Preferred Qualifications:

• Experience working with DCF and/or the DCF ACCESS program

• Experience resourcing assistance programs to help low-income households and/or better the lives of others.

• Social worker or case management experience

• Microsoft Access proficiency

This position requires travel between 2 centers as needed

Location/Schedule – Required to work out of the following centers throughout the week:

Conviva Care Quail Roost 3 days out of the week

18623 South Dixie Highway Miami, FL 33157

Conviva North Homestead 2 day out of the week

650 N. Homestead Blvd. Homestead, FL 33030

Additional Information

Schedule: Monday – Friday 8:00 AM to 5:00 PM

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please Note

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of full vaccination, including booster OR
• Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

d state exemptions will be available.

Scheduled Weekly Hours

40