What are the responsibilities and job description for the Receptionist - Conviva Dunn position at Conviva?
The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers / visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative / clerical / operational / customer support / computational tasks. Typically works on routine and patterned assignments.
As the
- Receptionist
- you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.
- Job Functions
- Answer phone calls utilizing a multi?line telephone system.
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
- Resolve patient issues through independent problem solving and with a goal of first call.
- Use your skills to make an impact
- Required Qualifications
- 1 - 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
- Ability to handle high call volume and multi?task while providing an exceptional customer experience.
- Excellent customer service and phone etiquette.
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Preferred Qualifications
- 2 plus years of experience working in a healthcare setting
- Bilingual in English and Spanish proficiency
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and / or NextGen.
- Please attach a copy of your resume
- Additional Information
- Work Hours : Monday - Friday 8am - 5pm
- Alert :
- Scheduled Weekly Hours
- Pay Range
- Description of Benefits
- About Us
- Equal Opportunity Employer
This role is considered patient facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humanas secure website.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
31,900 - $43,900 per year
Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Conviva : Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humanas Primary Care Organization, which includes CenterWell Senior Primary Care, Convivas innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About Humana : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. https : / / www.eeoc.gov / sites / default / files / migrated_files / employers / eeoc_self_print_poster.pdf
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Salary : $31,900 - $43,900
