CSP - Sales Counselor

Description

JOB SUMMARY
The Membership Sales Counselor will help to promote and sell planned Independent Living residences at the community.  The Membership Sales Counselor will be responsible to manage inquiries, assist at events, and provide ongoing support to new residents throughout the move-in process, consistent with the community’s mission and core values. The Membership Sales Counselor respectfully interacts with all prospective residents, family members, visitors, colleagues and staff. This is a safety sensitive position. The Membership Sales Counselor reports to the EVP, Marketing & Sales.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Manages appointed inquiries to receipt of deposit (outbound and inbound calls, walk-ins, events, tours, and home visits)
• Achieves sales activities, and reservation and move-in goals
• Works with prospective residents, family members and key influencers (physician, attorney, trust officer, etc.) to facilitate a timely and beneficial experience
• Professionally and accurately maintains CRM data
• Collects and retains compliance documentation in accordance with our company policies
• Trains and advocates our first impressions program to depositors and staff members
• Serves as an ambassador and liaison for the community within the local community
• Staffs the office during normal business hours
• Regular and reliable attendance is an essential function of this job.

Qualifications

MINIMUM QUALIFICATIONS

• Possess a Bachelor’s degree in related field or have equivalent experience
• Minimal two years of successful sales and marketing experience, preferably in senior living and services
• Excellent verbal and written communication skills, along with excellent team orientation skills
• Computer literacy which includes, but is not limited to, Microsoft Office Suite

Salary : $65,000