Fulfillment Coordinator

Ministry Function:

The Fulfillment Coordinator supports the ministry of Convoy of Hope (COH) by working alongside the Fulfillment Manager and Distribution Director for inventory management for all outbound gifts in kind (GIK): including COH program initiatives and strategic partner agencies.

Essential Duties and Responsibilities:

1. Assist in the oversight to identify new strategic partners.
2. Maintain the master list and digital file for strategic partner applications.
3. Maintain a master list of approved strategic partner agencies.
4. Organize and create US Program orders.
5. Provide support in creating and placing loads for COH Programs and strategic partner relationships. 
6. Field calls and email correspondence for product requests from strategic partner agencies.
7. Responsible for obtaining all necessary logistics information, completing the necessary paperwork, selecting loads, confirming proper delivery of the product, and assist in tracking bills of lading for third-party shipments.
8. Manage GIK reports including donor, distribution and end-use product reports.
9. Assist with weekly and monthly reporting of key data as defined to the Distribution Director.
10. Work in conjunction with the Fulfillment Manager and the Inventory Manager in conducting weekly warehouse cycle counts.
11. All other duties as assigned. 

Required, Knowledge, Skills, and Abilities: 

1. Bachelor’s degree in business or related field preferred; High School diploma or equivalent required.
2. 5 years’ experience in the management of processes, product, inventory or people.
3. Ability to vet and cultivate new partnerships.
4. Proficient in the use of Microsoft Excel and working knowledge of Word and PowerPoint. Experience with Warehouse Management Systems a plus.
5. Excellent phone skills with strong interpersonal communication and relational skills.
6. Ability to positively contribute to team projects, cooperate with team members and assist supervisors in planning and evaluation.
7. Proven leadership and motivational skills and the ability to independently make decisions.
8. Excellent written communication skills for creating, editing and proofreading correspondence.
9. Ability and willingness to travel domestically and internationally required on an infrequent basis.
10. Strong organizational skills with detail orientation and follow-through required.
11. Ability to multi-task, solve problems and manage deadlines.
12. Demonstrated skills in sound judgment, compliance, relationship-building, organization/structure and development of processes.
13. Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
14. Serve as an advocate for the ministry, striving to nurture, broaden and develop financial and other resource opportunities to support and expand organizational and program ministry. 
15. Ability to positively represent the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.
16. As a Christian organization, Convoy of Hope believes it is critical that each staff member embraces the organization's religious purposes for which it exists and not only agrees with its Statement of Faith but demonstrates it in their lives on an ongoing basis.

Supervisory Responsibilities: No direct reports at this time.