International Response Manager

Ministry Function

The International Response Manager oversees international response operations, both in the field and from Convoy of Hope Headquarters. This individual works with partners to ensure those affected by disasters are served well and with dignity. This position includes project management during both response and peacetime. During responses, this position is deployable and will also serve in the Convoy of Hope Disaster Operations Center as needed.

Essential Duties & Responsibilities

1. Deploys to international disasters as a part of the initial team to provide oversight of the setup and function of relief operations. Upon returning, continues communication with field partners to ensure relief efforts are completed and reported accurately.
2. Manages responses for which Convoy of Hope does not have a physical field presence, consistently communicating with partners to ensure relief efforts are conducted, completed, and reported accurately. This includes ongoing email or text communication with team members and partners.
3. Maintains ongoing communication with key partners in the field to ensure International Disaster Services’ deployable base is ready should a response be needed.
4. Ensures effective management of projects during active responses and peacetime, which includes prioritizing tasks and working with team members to ensure successful completion, often with deadline pressures.
5. Assists with training and preparing deployable team members (both at Convoy of Hope Headquarters and in program countries) and partners concerning how to conduct a disaster response.
6. Manages significant sums of funding with precision and integrity both in the field and remotely, working with partners, companies, and others on the ground.
7. Works with the International Disaster Services Logistics Manager, coordinating disaster supplies in both Convoy and partner warehouses and assisting with strategic planning of pre-positioning relief supplies — all in partnership with regional team members to ensure accurate inventory and accounting once product arrives and is ultimately distributed.
8. Maintains an ongoing working knowledge of current global affairs and disaster activity. Provides updates on any significant events to the International Response Senior Director, ensuring the team is aware of all significant immediate onset and slow onset disaster events.
9. Manages key International Disaster Services relationships with international partners, agencies, organizations, donors, and others as requested by the Senior Director. This could include occasional travel to meet with partners to increase operational efficiency and impact.
10. Assists with disaster preparedness and resiliency, deployment, and onboarding trainings through presenting and refining materials, as requested.
11. During active responses, when not deployed in the field, serves in a role assigned by the Disaster Operations Center Manager in the Disaster Operations Center.
12. As a member of the Disaster Services team, supports other programs as assigned.
13. Performs all other duties as assigned.

Required Knowledge, Skills & Abilities

1. A bachelor’s degree is preferred. A high school diploma or equivalent is required.
2. Two or more years of church or compassion ministry experience is required.
3. Two or more years of experience in leadership and project management roles is required.
4. Multilingual is preferred. Proficiency in at least two languages is required.
5. International travel experience or having lived abroad is required.
6. Able and willing to travel, often on short notice.
7. Demonstrates flexibility and adaptability to ever-changing situations and scenarios while maintaining a great attitude and the ability to make decisions quickly.
8. Displays excellent verbal and written communication skills in creating, editing, and proofreading content conveying the program work of Convoy within the organization, to partners, and to Convoy’s target audience — including the ability to build quick rapport.
9. Possesses project management experience with demonstrated ability to multitask.
10. Exhibits strong organizational and problem-solving skills, including the ability to remain calm under pressure and maintain tact in very difficult situations.
11. Possesses basic first aid/CPR certification or is able to complete it in the first year of employment.
12. Demonstrates ability to use a PC or Mac software programs and web-based systems, including but not limited to Microsoft Office Suite, Google Workspace, Monday.com, and Salesforce.
13. Can complete a minimum of National Incident Management System courses — including 100, 200, 700, and 800 — before employment or within the first year of employment.
14. Attends and actively participates in Convoy of Hope At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
15. Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
16. Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.
17. As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization’s religious purposes for which it exists, and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.

Supervisory Responsibilities

This position has no direct reports but manages and supervises team members, volunteers, and others during responses or peacetime to ensure project completion.