What are the responsibilities and job description for the Intake Operations Lead position at Convr?
Intake Operations Lead
About Convr: Commercial Insurance Carriers are falling short on delivering compelling customer experiences. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experiences. In addition, this is adding costs to doing business. Above and beyond the customer experience these issues increase a carrier’s expense ratio and manual entry errors cost time and money. With Convr, commercial P&C insurers manage the underwriting process from submission to quote with an on-demand software platform with a built-in Artificial Intelligence decisioning engine, empowering them to make better decisions, faster. Our vision is to transform the world through data, discovery, decision and we do that today by empowering commercial carriers with a core underwriting management system enabling a frictionless experience, delivering superior performance, optimal efficiency and world-class customer engagement from submission to quote.
Who You Are:
- Great communication skills in technical concepts and solutions
- Ability to multi-task and manage priorities while meeting deadlines
- Ability to lead a successful offshore team
- Enjoys solving problems and continuous learning
- Willingness to roll up your sleeves and be resourceful
What You’ll be Doing:
- Lead and work with onshore teams and partners to deliver seamless, high-quality work
- Guide an offshore HITL (Human-In-The-Loop) team through all aspects of intake operations
- Ensure accurate data entry for commercial insurance submissions, analyzing and validating documents to support the underwriting process
- Lead teams into achieving metric goals, SLA’s complete deliverables and tasks
- Own training and certification around data entry/ Human in the Loop (HITL)
- Perform administrative tasks for operational support
- Data entry and quality control
- Analyze and generate reports
Role Requirements:
- Bachelor’s Degree
- 4 years of relevant experience in Business Process Outsourcing as a Team Lead or Manager
- 2 years of experience at a SaaS company
- Strong working knowledge of commercial P&C insurance processes or a proven ability to learn complex underwriting workflows quickly
- Prior experience with intake and/or data validation for insurance documents (applications, agency forms, declaration pages, Statements of Value, Loss Runs, binders, quotes)
- Experience with different methods of analysis, both process and data
- Expert in MS Office
Why Join Convr?
- Full Transparency. We believe in open communication with our team and clients.
- Excellent work-life balance. We believe in flexibly because "life" happens!
- Team mentality. We believe in "All Hands on Deck"! Helping one another regardless of department.
- Everyone knows your name. We are a small growing company. You will not be just a number!
- We believe in challenging yourself to develop your career.
- We are going places! We have a passionate team taking Convr to the next level!
Benefits & Compensation
- Remote work
- Flexible Paid Time Off
- Company Paid Holidays
- Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
- 401K
- Paid Parental Leave
- The annual salary for this role falls within the range of $70,000 to $90,000. The final compensation will be determined based on factors such as location, experience, education, skills, and industry knowledge.
Salary : $70,000 - $90,000
