Front Desk Clerk

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at our resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A passion for hospitality and guest relations is essential for success in this position.

Duties

• Greet and check-in guests upon arrival, ensuring a smooth and welcoming experience.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations, cancellations, and modifications using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
• Address guest complaints or concerns promptly and professionally to ensure guest satisfaction.
• Maintain front desk cleanliness and organization at all times.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Provide phone etiquette by answering calls promptly and assisting with reservations or inquiries.
• Assist in promoting hotel services and upselling when appropriate.
• Support multilingual guests by providing assistance in their preferred language when possible.

Requirements

• Previous experience in customer service or guest services is preferred; experience in a resort or hotel setting is a plus.
• Strong phone etiquette skills with the ability to communicate effectively with guests over the phone.
• Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
• Familiarity with front desk operations and hotel management systems is beneficial.
• Excellent interpersonal skills with a focus on guest relations and satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing tasks efficiently.

Join our team as a Front Desk Agent where your commitment to outstanding service will create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $9.00 - $10.00 per hour

Expected hours: 20 – 30 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Conway, SC 29526 (Required)

Ability to Relocate:

• Conway, SC 29526: Relocate before starting work (Required)

Work Location: In person

Salary : $9 - $10