Director - Specialty Services

• Bachelor’s degree in Healthcare Administration or closely related field required.
• May substitute for Associate degree in healthcare AND five (5) years’ practice leadership experience.

• A minimum five (5) years specific medical practice administration experience required. (7 years preferred)
• A minimum five (5) years specific medical practice experience preferred.

• Certified Medical Practice Executive (CMPE) through the American College of Medical Practice or equivalent preferred.

Assessment of overall credit worthiness by review of a consumer credit report is required.

Duties & Responsibilities:

• Directs, evaluates, and monitors performance of service line responsibilities to ensure the delivery of services meet cost, quality, safety, and experience requirements to achieve operational goals.
• Accountable for the overall development, strategic visioning, and operational performance of the service line.
• Development, planning, coordinating, and implementing business plan and strategy.
• Development of budgets and overseeing all aspects of the daily operation of the business including business expansion; office coding billing and collections; patient service design; employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients.
• In conjunction with Assistant Director, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency.
• Presents new approaches and provides the support needed to facilitate implementation where appropriate.
• Coordinates efforts between stakeholders in the patient experience to include office-based physicians/staff and health system staff and resources while tracking the progress of the program and identifying areas requiring attention.
• Works with the interdisciplinary teams to deliver an exceptional patient experience and monitors the quality-of-care delivery.
• Monitors and evaluates the effectiveness of the care pathway and modifies as necessary and acts as a liaison with outside care providers and referral sources when needed.
• Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
• Work effectively and collaboratively with colleagues, physicians, and department heads.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal communication skills.
• Proficient understanding and use of technology/PC skills required.
• Regularly exercise independent judgement.

Working Conditions:

• Occasional exposure to difficult patients and high physician expectations.
• Stress level high due to multiple demands frequently occurring simultaneously.
• Physical surroundings generally pleasant and comfortable.
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.