What are the responsibilities and job description for the Medical Practice Assistant position at Conway Medical Center?
Position Summary:
The Medical Practice Assistant (MPA) will assist with the administrative functions in a physician’s office. The MPA is responsible for providing exemplary customer service and consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity.
Qualifications:
Assessment of overall credit worthiness by review of a consumer credit report is required.
Education
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High school diploma required.
Experience
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Two (2) years previous customer service/administrative clerical experience required.
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Prior experience working front desk operations in healthcare preferred.
Licensure/Certification/Registration
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Insurance Billing and Coding Specialist (CBCS) Certification preferred.
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Medical Administrative Assistant (CMAA) Certification preferred.
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CRMA certification or Billing/Coding Certification preferred.
Duties & Responsibilities:
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Greet all patients and their accompanying family members when applicable and provide exemplary customer service.
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Responsible for scheduling patient’s appointments, adjust scheduling for emergency cases, obtaining insurance verification and authorization, and updating and maintaining electronic medical records.
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Assist with the billing for physicians’ offices, such as processing insurance claim forms, patient and insurance billing data gathering, medical billing and coding, collections, and accounts receivable and payable.
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Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
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Effectively utilize strong organizational skills.
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Consistently display effective verbal and written communication skills.
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Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
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Remain calm and professional in all situations.
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Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.
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Part of a centralized medical office and will complete any duties needed to help the office function for which the employee is competent.
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Will complete other duties as assigned.
Working Conditions:
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Occasional exposure to difficult patients.
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Potential exposure to blood borne and airborne pathogens.
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Physical surroundings are generally pleasant and comfortable.
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Generally contained office type environment.
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Most work is performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.
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Stress level high due to multiple demands frequently occurring simultaneously.
