SUMMARY of POSITION

The Housekeeping Supervisor position is a hands-on position responsible for providing supervision and direction for all housekeeping activities of the hotel; ensuring the highest level of cleanliness; and maintaining guest satisfaction. The position is also responsible for ensuring efficient operations of the housekeeping department in accordance with the brand standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is empowered to guarantee total guest satisfaction.
• Display hospitality and professionalism to our guests at all times.
• Take pride in representing Yonah Capital professionally with our guests.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Comply with Company Standards of Service as outlined for Yonah Capital.
• Project a favorable image of Yonah Capital to the public at all times.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Complete Departmental, Yonah Capital, and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
• Have a thorough knowledge of emergency procedures.
• Manage the daily operation in maintaining the cleanliness, maintenance, and sanitation of the guest rooms, public space, and back of house areas.
• Utilizes provided systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services.
• Oversees inspection of housekeeping/laundry activities to ensure procedures are followed according to standards.
• Attract, retain, and motivate housekeeping associates while providing a safe work environment.
• Interview, hire, schedule, develop, empower, and discipline all housekeeping associates as required. Acquire working knowledge of the property and all facilities to respond to guest questions effectively.
• Supervise and inspect the daily cleaning of guest rooms, public areas and back of house; ensure compliance with accident/loss prevention programs and health/sanitation standards and regulations.
• Develop a close day-to-day working relationship with other key members of management.
• Compiles and reports information on housekeeping activities and expenses, provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Follows up on maintenance repairs and coordinates with maintenance department to ensure hotel quality standards are met.
• Maintain Lost and Found.

SUPERVISORY RESPONSIBILITIES

Room Attendants Laundry Attendants Inspectors House Persons

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time

to time, as needed. Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

EDUCATION and/or EXPERIENCE

• High School Diploma required.
• Prior experience in utilization and functionality of brand hired for.
• Bilingual (English/Spanish) Preferred
• Minimum of 2 years' experience
• Must be flexible

KEY SKILLS

• Roll up the Sleeves leader
• Detail Oriented with a strong work ethic
• A good communicator, someone that will keep all parties informed in an organized, coherent manner.
• Great interpersonal skills.
• Proactive
• Self-Starter