What are the responsibilities and job description for the SUPERVISOR, TECHNOLOGY SYSTEMS (DEPARTMENT OF TRANSPORTATION AND HIGHWAYS) position at Cook County Government?
Cook County Offices
Under The President
Administrative Hearings
Auditor
Bureau of Administration
Bureau of Economic Development
Bureau of Finance
Bureau of Human Resources
Bureau of Technology
Facilities
Office of the President
Job Summary
Responsible for advanced troubleshooting of technology and office equipment, repair work, equipment
deployment, application support, and staff training. Receive and track internal Bureau/Department requests for
software updates or technology troubleshooting and provide recommendations for solution. Assist with leading
and facilitating structure across all levels of the organization to deliver valued outcomes to drive business
decisions. Analyze user needs and software requirements to determine feasibility of design within time and
constraints. Oversee and manage Bureau/Department field systems staff. Ensure all system interfaces are
operational for consistent reliable data transfer between multi-tiered platforms. Develop and direct software
system testing and validation procedures, programing, and documentation. Assume primary responsibility for
multiple projects as directed.
Typical Job Duties
Performs other duties as assigned.
Minimum Qualifications
Candidates who are contacted will be required to produce original required documents (e.g., current driver’s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.
Medium Work
Medium Work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
VETERAN’S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Benefits Package
http://www.cookcountyrisk.com/
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
EEO Statement
Cook County Government is an Equal Employment Opportunity (“EEO”) employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
The County’s hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County’s hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
Job Posting
Mar 26, 2025, 3:46:57 PM
Organization
Offices Under the President
Work Locations
Cook County Administration 69 W. Washington
Under The President
Administrative Hearings
Auditor
Bureau of Administration
Bureau of Economic Development
Bureau of Finance
Bureau of Human Resources
Bureau of Technology
Facilities
Office of the President
Job Summary
Responsible for advanced troubleshooting of technology and office equipment, repair work, equipment
deployment, application support, and staff training. Receive and track internal Bureau/Department requests for
software updates or technology troubleshooting and provide recommendations for solution. Assist with leading
and facilitating structure across all levels of the organization to deliver valued outcomes to drive business
decisions. Analyze user needs and software requirements to determine feasibility of design within time and
constraints. Oversee and manage Bureau/Department field systems staff. Ensure all system interfaces are
operational for consistent reliable data transfer between multi-tiered platforms. Develop and direct software
system testing and validation procedures, programing, and documentation. Assume primary responsibility for
multiple projects as directed.
Typical Job Duties
- Analyze user needs and software requirements to determine feasibility of design within time and constraints.
- Develop and direct software system testing and validation procedures, programing, and documentation while conducting on-site diagnosis and repair of computers, laptops, monitors, and peripherals.
- Oversee and manage Bureau/Department field systems staff.
- Supervise projects to identify, analyze, and order replacement parts as needed.
- Train staff to diagnose, troubleshoot, and support relative information software in the Bureau/Department.
Performs other duties as assigned.
Minimum Qualifications
- Graduation from an accredited college or university with a Bachelor's Degree or higher and
- Four (4) years of experience in Information Technology, Computer Science, Systems Analysis, Technology
- Management, or directly related experience
- Two (2) years of prior supervisory or lead experience or
- An equivalent combination of education and/or experience.
- Valid driver's license and proof of automobile insurance.
- CompTIA A certification.
- Ability to obtain and maintain license and/or certification requirements.
- This position is considered a safety-sensitive position. Candidates who are selected to fill safety-sensitive positions must pass a required drug test as part of the pre-employment background check process.
Candidates who are contacted will be required to produce original required documents (e.g., current driver’s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
- Ability to enable a collaborative and teaming culture, and provide day to day direction of tasks.
- Ability to perform escalated or more highly complex work similar to the work done by staff being supervised.
- Ability to effectively delegate tasks to staff and collaborate with leadership to achieve organizational or department success.
- Ability to align team's tasks with departmental procedures and objectives and serve as a reliable resource for other employees in an area of expertise.
- Knowledge of computer technology, installation and configuration of workstation equipment, and network essentials.
- Ability to manage multiple projects utilizing best practices based on departmental priorities.
Medium Work
Medium Work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
VETERAN’S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
- MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
- IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION “Are you a military veteran?”
- ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Benefits Package
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan and Deferred Compensation Program
- Employee Assistance Program
- Paid Holidays, Vacation, and Sick Time
- You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
http://www.cookcountyrisk.com/
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
- This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
EEO Statement
Cook County Government is an Equal Employment Opportunity (“EEO”) employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
- Must be legally authorized to work in the United States without sponsorship.
The County’s hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County’s hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
Job Posting
Mar 26, 2025, 3:46:57 PM
Organization
Offices Under the President
Work Locations
Cook County Administration 69 W. Washington
