SPECIALTY CLINIC COORDINATOR

LOCATION: John H. Stroger Hospital

DEPARTMENT: CORE CENTER

SHIFT: 9:00 AM - 5:00 PM

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

JOB SUMMARY NON-UNION

The Specialty Clinic Coordinator will function as a liaison between the organization leadership and specialty areas to improve communication, operations and collaboration around shared resources. They would be the point person for specialty and population specific areas to coordinate discussions and processes around clinical space, equipment, and other essentials to provide services. This role will be responsible for providing a process that will ensure seamless access into specialty care, and a quality patient experience. As the Specialty Service Coordinator, monitoring of the various data collection methods to assure the achievement of position scopes and goals, and continuous assessment of capacity and productivity will be a priority

TYPICAL DUTIES

• Ensures smooth execution of the day-to-day operations of the 15-specialty clinic.
• Prepares monthly productivity reports and ensure accuracy of data entry and databases.
• Identifies and communicate priorities, timeliness and accountabilities to ensure efficient use of resources and to promote an open productive work environment.
• Assists with project staff and collaborate with clinical staff to provide exceptional customer service and quality patient care.
• Adheres to Department's Documentation Policy of all Patient Encounters and Forms.
• Optimizes clinic hours to enhance productivity.
• Develops tools to support staff and enhance efficiency.
• Conducts routine supply and equipment rounds to prevent disruption to clinic functions.
• Serves as a liaison to internal and external committees and serve as a member of the safety committee
• Collaborates with clinic teams and project managers to facilitate engagement and re-engagement of clients that miss appointments.
• Ensures that patient dignity and confidentiality is always maintained
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• Promotes and encourage communication within the organization and between facilities to maximize patient access.

This position is exempt from Career Service under the CCH Personnel Rules.

• Masters degree from an accredited college or university, is required ( Must provide official transcripts at time of interview)
• Five (5) years of health care experience is required
• Two (2) years of demonstrated organizational and leadership skills, is required
• Prior experience in Project Coordination and Collaboration, is required
• Two (2) years of experience overseeing patient flow , is required

• Licensed in the State of Illinois as a Licensed Social Worker (LSW), is preferred. (Must provide proof at time of interview)

• Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong customer service and empathy skills
• Ability to function autonomously and as a team member
• Ability to adhere to department policies and standards utilizing best practices
• Ability to maintain a professional demeanor and composure when challenged
• Ability to handle confidential information
• Ability to work with sensitivity to cultural, ethnic, and sexual diversity.
• Computer skills with Microsoft Word, Excel, Outlook, PowerPoint and Publisher and data entry

PHYSCIAL AND ENVIRONMENTAL DEMANDS

T his position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.

Salary : $60,894 - $63,954