What are the responsibilities and job description for the Internet Sales Coordinator position at Cook Ford?
Every employee with Cook Ford is absolutely critical to our success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
- Medical & Dental Insurance
- 401k
- Paid Vacation
- Paid Holidays
- Employee discounts on products & services
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
- Assist Marketing Manager is brainstorming and creating TikToks and other promotional materials
- Attending and assisting during Community Events, Parades, Golf Tournaments, etc.
- Following up with Customers after their Sales or Service visit to ensure they had a positive experience and will complete a Survey
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
