What are the responsibilities and job description for the Field Service Engineer position at Cook Group?
Overview
MED Institute is currently accepting applications for a Field Service Engineer. This position is responsible for various aspects of servicing, maintaining, and troubleshooting equipment in interventional magnetic resonance imaging (iMRI) suites.
About MED Institute
MED Institute is a Cook Group company that supports researchers, medical device companies, manufacturers, and consultants through the key phases of product development between the start of an idea and making a product available to clinicians and patients. With more than 30 years of experience in medical device testing, data analysis, and global regulatory submission preparation, our team knows what it takes to guide a product through all the complex steps required for market.
Responsibilities
- Coordinate and implement all phases of service and maintenance activities related to iMRI suites for MED and its clients.
- Interact and communicate well with team members and clients.
- Interface with vendors.
- Provide exceptional customer service to clients, while setting clear expectations, meeting commitments, and resolving issues as they arise.
- Work independently and solve problems, utilizing all available tools and resources.
- Maintain well-controlled documentation, including written protocols and reports, data forms, and laboratory notebooks.
Qualifications
- B.S. in Electrical Engineering Technology (EET) or similar technical discipline required with a minimum of 2 years of experience working in a related field.
- Hard-working, enthusiastic, detail-oriented person with strong written and verbal communication skills, record-keeping and interpersonal skills.
- Will be working in a team setting and must be willing to be trained.
- Strong hands-on skills and electrical and mechanical abilities.
- Previous MRI experience/knowledge preferred.
- Ability to travel 75% or more.
- Qualified candidates must be legally authorized to be employed in the United States. MED Institute does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN) for this employment position.
