IT, Apprentice (Internal)

Cook Inlet Region, Inc is seeking a talented IT, Apprentice to join our Information Technology team. This position is based in Anchorage, AK. CIRI's Anchorage office is conveniently located in mid-town Anchorage at the Fireweed Business Center, a modern building that represents CIRI’s cultural diversity, respect for the land, and sustainability. The Fireweed Business Center reflects our heritage in the displayed Alaska Native art and interior design.

CIRI also offers excellent benefits for eligible employees. Benefits include: paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.

CIRI only accepts applications through our online career page at https://www.ciri.com/careers/jobs/

General Function

Cook Inlet Region, Inc. (CIRI) is offering a 12-month IT apprenticeship program opportunity within its IT department. In partnership with AVTEC, the successful candidate will engage in both formal curriculum, CompTIA A and Network certifications and on the job training. The apprentice will be a full-time regular CIRI employee for the duration of the apprenticeship contingent on meeting performance criteria to be retained in the program and by CIRI (at-will employment). The goal of the program is for the apprentice to graduate with the competencies needed to become a network or desktop specialist. Upon graduation, the candidate is welcome to apply for jobs in CIRI for which they qualify or other jobs on the open market.

The application period for internal candidates will be open from January 31st through February 14th.

Major Activities (Typical Duties/Responsibilities)

• Participate in and graduate AVTEC’s IT apprentice curriculum within a 12-month period.
• Engage in on-the-job training, specifically:
• Serve as a first point of contact for internal customers seeking technical assistance via phone, email, and messaging.
• Provide technical support to end users on a variety of computer, software, printer, web, and mobile device-related issues.
• Investigate user problems and identify their source; determine possible solutions; discuss testing and implementation of solutions with the department manager.
• Perform basic troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties.
• Follow-up on outstanding incidents and escalations to ensure timely and effective resolution.
• Respond to and record events and problems along with their resolution in the helpdesk ticketing system.
• Assist with providing refresher training to staff on systems features as appropriate.
• Assist with hardware/software upgrades to existing computer equipment.
• Report significant and/or widespread issues to supervisor for escalation as appropriate.
• Provide supervisor with assigned reports in a timely, accurate manner.
• Perform cross-training with other Information Technology staff.
• Perform other duties as appropriate and assigned.
  

Knowledge/Skills/Abilities

• Understand CIRI’s mission, vision, and strategic focus areas and incorporate knowledge into daily activities.
• Strong time management skills.
• Ability to follow-through on commitments.
• Problem-solving and troubleshooting skills.
• Ability to maintain accurate records and to prepare and create reports.
• Ability to think creatively, collaboratively, and innovatively.
• Excellent organizational and detail-oriented skills.
• Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees, as well as outside business associates; exhibit a professional manner in dealing with others.
• Work well under pressure and prioritize workload, while working on multiple projects.
• Work independently, as well as a team.
• Good written and oral communication, including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
• High degree of sensitivity regarding confidential information.
  
  

Physical Abilities

• Sufficient fine motor skills for use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communication abilities adequate to perform the essential functions of the job.
• Ability to kneel, bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push, pull, carry and lift objects weighing up to 20 pounds on a regular basis, and greater weights on an occasional basis.
  
  

Minimum Qualifications

• High school diploma or GED equivalent.
• Minimum 18 years of age.
• Strong interest in developing a career in the IT field.
• Ability to pass a background check.
  
  

CIRI does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. CIRI adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. CIRI reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.