Quality Assurance Coordinator

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title:         Quality Assurance Coordinator

Department:    Financial Assistance

Reports To:     Quality Assurance & Training Manager

Supervises:      None

FLSA Status:  Exempt

Pay Grade:      E3

Job Type:         Regular, Full-Time

AKBCU:           Yes        ICPA: Yes

General Functions:

Financial Assistance Department (FA) Quality Assurance Coordinator will assist in establishing quality standards, training and development through identifying opportunities for implementing process improvement and strategies through bridging training gaps to enhance efficiency and effectiveness of program services. The Quality Assurance Coordinator will collaborate with interdepartmental stakeholders and support organizational wide initiatives in alignment with Continuous Quality Management (CQM) goals.

Duties and Responsibilities, including but not limited to:

• Proficient in the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation requirements, monitoring for updates to notify department staff of changes. 
• Provide training to staff in the areas of data assurances and CARF accreditation. 
• Assist Data Collection Analyst with coordination of CQM Meeting 
• Develop training materials, conduct training sessions, and provide ongoing support to ensure that staff have the skills and knowledge to perform their roles effectively.  
• Monitor audits of file reviewers to ensure compliance with department and CARF standards through conducting regular audit follow ups to evaluate performance and identify issues. 
• Coordinate with Financial Assistance Trainer to ensure monthly/quarterly/annual training is scheduled, completed and documented for all department staff in Relias.   
• Assist with monthly, quarterly, and annual reports and audits. 
• Assist leadership with ensuring CARF requirements are supported by quality policies and procedures and service delivery. 
• Ensure all data reports related to CARF are reconciled monthly and provided to stakeholders.
• Reconcile Gift Card Inventory for Department 
• Maintain confidentiality according to regulations, policies, and procedures.   
• Prepare program analysis as needed/requested.
• Audit documentation within Apricot to ensure accuracy of CITC’s policies and procedures for program compliance. 
• Assist leadership in obtaining and maintaining national CARF accreditation. 
• Perform all related duties as assigned.

Job Specifications:

• Demonstrated ability to write routine reports and correspondence.
• Demonstrated understanding of industry best practices, regulatory requirements, policies and procedures as it pertains to work standards.
• Demonstrated ability to train and provide guidance to file reviewers, trainers and other department staff.
• Excellent verbal and written communication skills.
• Demonstrate ability to create and update program documents.
• Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, governmental regulations and other relevant documents.
• Demonstrated computer skills, ability to compute ratios and interpret graphs.
• Strong problem-solving skills.
• Demonstrated ability to coordinate multiple activities.
• Group/team facilitation skills.
• Demonstrated ability to provide coaching in a supportive and impactful manner by identifying strengths and areas of growth to provide recommendations for improvement. 
• Demonstrated ability to work as an active participant in a team environment.
• Maintain a positive working relationship with CITC staff.
• Must maintain confidentiality at all times while displaying a professional disposition.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem-Solving/Critical Thinking, Communication Skills 

Minimum Qualifications:

• Bachelor’s degree in Business Management or similar field, or year for year may be substituted for degree.
• Minimum of two years of program management and/or program monitoring experience. 
• Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.

Preferred qualifications:

• Experience with program management, writing quarterly reports, administering funds.
• Experience working with Alaska Native people, knowledge of their values and belief systems and ability to provide culturally competent services.
• At least 2 years’ experience of cash handling or account reconciliations. 

Physical Requirements: 

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.   It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job.   Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.