Platform Creator Activation Specialist

Job Description

Job Description

About CookUnity

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

Delivering over 3 million meals per month , we empower working chefs, tripling their income and supporting their growth. CookUnity is committed to fueling stronger communities by embracing opportunities to make a positive social impact, whether through combating food insecurity, supporting local businesses, or creating opportunities for culinary talent across the Americas.

What we're looking for

Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity's Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you'll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone / chat-based customer support environment is a plus.

CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.

Responsibilities

Onboarding and Activation of New Creators

Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.

Creator Support and Education

Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.

Compliance and Documentation Management

Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.

Process Coordination and Collaboration

Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.

Continuous Improvement and Reporting

Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.

What You Bring

We're seeking a candidate with a passion for food and the culinary business, eager to support creators during a critical phase of their journey with CookUnity.

• Curious and enthusiastic about learning.
• Empathetic and attuned to creator needs.
• Self-driven and capable of thriving in a remote work environment.
• Strong sense of accountability and responsibility.
• Excellent verbal and written communication skills.
• Familiarity with food production, culinary brands, and chef-driven businesses is a plus.
• A collaborative spirit with a desire to support teammates and grow professionally.
• Passionate about educating and supporting creators to achieve their goals.
• Flexible and open to adapting in a dynamic environment.
• Skilled in managing multiple onboarding projects and prioritizing effectively.
• Able to guide creators toward success during their initial platform launch.
• Dedicated to refining and scaling implementation processes.
• Focused on fostering strong creator relationships from onboarding kickoff through launch (9–12 weeks), ensuring a smooth transition to the Account Management team.
• Committed to meeting creator needs comprehensively and professionally.

Qualifications

Benefits

Health Insurance coverage

PTO policy and paid sick days

We grow, you grow : Stock Options Plan granted on Day 1.

Eligible for bi-annual performance bonus.

401k Plan

Family leave : 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid

Compassionate Leave : 3-5 days each time the need arises

A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

Wellness perks : access to a nutritional coach and fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

90,000—$90,000 USD

If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Salary : $90,000