What are the responsibilities and job description for the Inside Sales Rep position at Cool Air Solutions Services LLC?

Job Description

Key Responsibilities :

Respond promptly and professionally to inbound customer inquiries via phone, email, and online channels.
Engage with homeowners, understanding their service needs, and recommending suitable HVAC, plumbing, or electrical solutions.
Develop and maintain a deep understanding of our products, services, and pricing structures to confidently address customer queries.
Build rapport and establish trust with customers by delivering exceptional customer service and addressing their concerns.
Proactively make outbound calls to follow up on leads, answer questions, and convert prospects into customers.
Collaborate closely with the sales team to coordinate customer appointments and ensure a smooth sales process.
Provide accurate and detailed information about products, services, promotions, and pricing to customers.
Maintain customer records, update the CRM system, and track sales activities to ensure accurate reporting.
Achieve and exceed sales targets and quotas, contributing to the overall success of the sales team.
Continuously learn and stay up-to-date on industry trends, product knowledge, and sales techniques through training and professional development opportunities.
Collaborate with the marketing team to support sales campaigns, promotions, and lead generation initiatives.
Work with the service and installation teams to ensure seamless customer experiences and satisfaction.
Contribute to the continuous improvement of sales processes and customer service initiatives.

Qualifi cations :

Proven experience in inside sales, preferably within the residential service industry.

Excellent communication skills, both verbal and written, with the ability to effectively engage with customers.

Strong customer service orientation, with a passion for delivering exceptional customer experiences.

Persuasive and influential with the ability to handle objections and close sales.

Detail-oriented with strong organizational and multitasking skills.

Ability to work independently, manage time effectively, and prioritize tasks.

Proficiency in using CRM software and other sales tools.

Technical knowledge of HVAC, plumbing, or electrical systems is a plus.

Goal-oriented mindset with a drive to achieve and exceed sales targets.

Positive attitude and a willingness to learn and adapt in a fast-paced environment.

Interpersonal Qualifications :

Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.

Exceptional problem-solving and conflict resolution abilities to improve things both big and small.

Highly organized, ability to act quickly while still having attention to detail.

Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here :

Core values that we live every day – not just words on a page : Positive Attitude, Create Lifelong Relationships, Do The Right Thing, Extreme Ownership, Teamwork

Performance Pay directly tied to results – Get what you deserve

Benefits you will use – Full medical, dental, and vision packages including fully employer paid options

Secure your financial future – 401(k) with company match

Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

We invest in your future – leadership training that directly results into bigger career opportunities

Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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