Family Advocate

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Family Advocate

Employer Our House Location Atlanta, Georgia Salary $38,250-$46,750 Closing date Apr 27, 2025

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Focus Areas Human Services Job Function Social Work / Counseling Position Type Full Time Degree Level Bachelors Willingness to Travel up to 25% Experience Level Entry-level

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Job Details

We are seeking a dedicated and compassionate Family Advocate to join our team. In this role, you will work closely with families to provide support, guidance, and resources necessary to navigate challenges related to child welfare and family dynamics. The Family Advocate provides case management services to families enrolled in Our House Services. The Advocate's primary responsibility is to complete intakes, assist with enrollment, engage in recruitment, create goals in collaboration with families to help define their needs, and develop individual family plans to support them throughout enrollment. While engaging in recruitment activities, the Advocate will work towards creating community partnerships with other organizations and establish a referral list to ensure that families can access the services needed.

The Family Advocate is primarily responsible for the intake and assessment of families into the Family Services program, documenting each case appropriately and providing appropriate supportive services to meet each family. The Family Advocate will work with families to assist them in transitioning into more permanent housing arrangements as well as assist them with goal setting, resource connection and ongoing support while in the program. The Family Advocate will also develop community partnerships and coordinate with other organizations and agencies, to develop a well-rounded referral base and provide necessary follow-up to ensure the required services have been received.

Duties And Responsibilities

Eligibility and Enrollment

Family Advocates are responsible for completing eligibility and enrollment for their assigned program which entails:

• Supporting clients who call in for resources
• Meet with families to complete enrollment paperwork
• Collect required eligibility paperwork
• Complete all required data entry
  
  

Case Management

• Carries a caseload of 40 families
• Complete needs assessments with each family to determine the current and ongoing needs of the family.
• Utilizes various interventions to help the family achieve their goals in areas such as housing, education and job training, employment, health care and other identified needs.
• Provides ongoing support to each family enrolled in the program.
• Works with clients in establishing short- and long-term goals and objectives
• Provides conflict resolution, problem solving, planning and life skills development support to all clients on the caseload.
• Meets with clients regularly to ascertain progress and determine additional needs.
• Adheres to strict boundaries and professional ethics in the care of others.
• Coordinates and facilitates group events, including parent, community and psycho-educational meetings.
• Ensures effective service delivery by coordinating work with other case managers from other agencies serving the client.
• Works with other Family Services staff to consistently update information and contacts with other community organizations providing services and resources to the families.
• Builds positive working relationships with other community organizations and resources.
• Provides clients with appropriate community referrals and follow-up to assess their effectiveness.
• With the other Family Services staff, evaluates the need for program changes and additions, and, under the direction of the Family Services Director, works to implement agreed upon changes/growth.
• Participates in interagency and external collaborative efforts and community groups as requested.
  
  

Housing Assistance, Referrals, Groups

• Develop case plans with each family using empirical goals and measurable outcomes.
• Works closely with the client’s external housing case manager and visit housing placement, if necessary and appropriate.
• Works with clients to assess barriers to housing and refer clients to appropriate community resources, as needed.
• Assist clients with housing applications, government and health care assistance applications and other applications for resources.
• Coordinates transition to Permanent Housing.
• Partners with EHS to complete recruitment and enrollment into ECE program.
• Partners with other Family Advocates to provide support and educational groups.
  
  

Maintaining Client Records And Data Entry

• Completes intakes and exits with families for program enrollment and discharge.
• Maintains accurate documentation of service objectives, interventions, and outcomes, and other services in accordance with Federal, State, County, and other guidelines.
• Maintains and enters data into software systems GoEngage, and other internal or required data collection systems.
• Assists with the compilation and tracking of grant delivery and report deliverables.
• Assists with grant reporting requirements as needed and assists with data “clean-up” and tracking.
  
  

Qualifications

Education:

• Preferred: Master's degree in social work, Psychology, Counseling, or related field.
• Minimum: Bachelor’s Degree from a four-year accredited college or university in Social Science or related field.
  
  

Experience

• Preferred: 2 years of related experience; one year of working with homeless families.
  
  

Skills

• Exceptional Interpersonal Skills: Particularly skilled at forming positive connections with children, families, and volunteers from diverse backgrounds and experiences.
• Strong Management and Organizational Abilities: Proficient in effective management, organization, and strategic planning, with the capability to multitask independently with minimal supervision.
• Excellent Communication Proficiency: Strong verbal and written communication skills.
• Proficient Computer Skills: Skilled in using Microsoft Office suites and other complex software systems related to the role.
• Exemplifies the values of Our House through teamwork, positive guidance of others, and professionalism.
• Actively seeks solutions and offers suggestions and ideas to assist in solving broader organizational challenges
• Provides a model of professionalism that includes professional attire, timeliness, high levels of accountability active listening, ability to offer empathy to staff and families, and a commitment to the mission of the organization
• Models a commitment to their own professional growth through being a lifelong learner.
  
  

Company

At Our House, we provide a pathway to stability and independence for families experiencing homelessness through access to health care, early childhood education, housing, and employment. Our interrelated programs address the root causes of homelessness and ensure every family that leaves Our House has the tools needed to achieve lasting self-sufficiency.

Our Mission

Our House provides transformative care to end the cycle of homelessness for families.

Company Info

Website https://ourhousega.org/

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