What are the responsibilities and job description for the Direct client - Systems Analyst (Onsite work State of WI) position at Cool Soft Technologies?
Direct client - Systems Analyst (Onsite work State of WI)
- Provides support for end users to solve problems or answer questions relating to department issued hardware and software for department, county, and state systems. Identifies resolutions to complex questions from end users in a timely, positive, and professional manner. Ensures customer concerns or needs are met. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
- Serves as a liaison between the department staff, state system staff and outside vendors. Coordinate IT projects with state and regional partners as required. Attends state and regional meetings as needed.
- Provide systems analysis, design, configuration, testing, and deployment of new technologies for the Department of Health and Human Services.
Provide training on system applications to department employees at various locations both virtual and in-person. Writes and revises procedures manuals and training material.
- Provides support, analysis, configuration, development, testing, and implementation services for Electronic Health Record (EHR). Ensures all aspects of the EHR and related systems are operating in a highly efficient and effective manner in order to provide timely and secure access to vital systems and data.
- Reviews available software packages and makes recommendations. Reviews new products, procedures, and methods of operation.
- Maintains electronic records; reviews data for accuracy and quality assurance; monitors data to assist in meeting federal, state and local performance standards.
- Develops, maintains and monitors interfaces to other systems.
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: In person