What are the responsibilities and job description for the CSR - Customer Service Representative position at Cool Willy's Air and Plumbing?
Job Title: Customer Service Representative - HVAC Company
Company: Cool Willys Air and Plumbing
Location: Tucson, Arizona
Job Type: Full-time
About Us: Cool Willys Air and Plumbing is a reputable HVAC company dedicated to providing top-notch heating, cooling, and plumbing services to our valued customers. With a strong commitment to quality workmanship and exceptional customer service, we take pride in maintaining comfortable indoor environments for homes and businesses.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and building lasting relationships. If you have previous customer service experience and are familiar with ServiceTitan software, we want to hear from you!
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional, friendly and timely manner.
- Schedule appointments for HVAC and plumbing services using our Service Titan software system.
- Provide product and service information to customers, addressing any questions or concerns they may have.
- Assist in dispatching, as needed, and coordinating service calls efficiently.
- Maintain accurate customer records and update information as needed.
- Collaborate with the team to ensure timely resolution of customer issues.
- Follow up with customers to gather feedback and ensure their satisfaction.
- Handle billing and invoicing inquiries from our customers, as well as process payments as needed.
- Contribute to maintaining a positive and collaborative work environment.
Qualifications:
- Previous customer service experience is required.
- Familiarity with Service Titan software is a strong asset.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.
- Organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
- Basic knowledge of HVAC and plumbing terminology is a plus.
- Proficiency in using computer systems and software for data entry and communication.
- High school diploma or equivalent; further education is a plus.
Benefits:
- Competitive pay and performance-based incentives.
- Comprehensive health and dental benefits package.
- Supportive and collaborative team environment.
- Employee discounts on company services.
- Paid time off and holiday pay.
Cool Willys Air and Plumbing is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $19