What are the responsibilities and job description for the Dispatcher position at Cool Willy's Air and Plumbing?
Now Hiring: Dispatcher (Plumbing/HVAC Experience Preferred)
Location: On-site in Tucson, AZ
Full-Time | $18–$20 per hour | 40 hours/week
Join the Cool Willy’s Air and Plumbing Family!
Are you an experienced dispatcher who thrives in fast-paced environments and knows the home services world like the back of your hand? We’re looking for a Home Service Dispatcher & Administrative Assistant to keep our operations running smoothly and our customers happy.
If you're highly organized, tech-savvy, and have a passion for providing outstanding support, especially in HVAC or plumbing, we want to meet you!
What You’ll Do:
- Dispatch and schedule plumbing and HVAC service calls efficiently
- Optimize technician routes to minimize downtime and increase productivity
- Communicate with customers regarding appointments, updates, and follow-ups
- Support daily administrative tasks: invoicing, permits, reports, and more
- Assist with payroll processing (data entry, timecard review)
- Collaborate with field techs to ensure accurate job status updates and parts coordination
What You Bring:
- Home service dispatch experience required (plumbing or HVAC preferred)
- Experience with ServiceTitan is a huge plus
- Familiarity with Google Sheets & Excel
- High attention to detail, especially with scheduling and payroll
- Strong multitasking and communication skills
- A team-first mindset with a desire to grow
Why You’ll Love It Here:
- Competitive Pay ($18–$20/hour based on experience)
- Comprehensive Benefits Package including:
- 401(k)
- Medical, dental, vision, and life insurance
- Health savings account
- Paid time off holidays
- Employee discounts
- Retirement plan
- Opportunities for growth and career advancement
- Supportive team culture focused on your success
- Make a real impact in a growing company that values YOU
We welcome candidates with a criminal record to apply—we believe in second chances and building brighter futures.
Apply today and take the next step in your home service career with Cool Willy’s!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Holidays
- Home time
- Monday to Friday
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $18 - $20