What are the responsibilities and job description for the Front Desk Clerk position at Coolfont Resort?
## Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and be able to provide a warm and welcoming experience to all guests.
## Duties
- Greet guests upon arrival and provide them with information about the resort facilities
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and resolve any issues promptly and professionally
- Answer phone calls and direct them to the appropriate department
- Maintain a clean and organized front desk area
## Qualifications
- Previous experience in a hotel or resort setting is preferred
- Strong customer service and guest relations skills
- Knowledge of hotel management systems is advantageous
- Ability to work flexible hours, including evenings and weekends
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Berkeley Springs, WV 25411 (Required)
Work Location: In person
Salary : $11 - $13
