What are the responsibilities and job description for the Customer Service Windows Operating Systems Administrator position at Coolsoft?
Customer Service Windows Operating Systems Administrator
Jobs in Staunton, VA)
Requirement id 151380
Job title Administrator
Job location in Staunton, VA
Skills required Active Directory Administration, Backup And Recovery, Helpdesk Support, Customer Service Windows Operating Syste
Open Date 21-Jan-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement
Job interview type
Apply
Email Recruiter : coolsoft
Job Description Administrator : Active Directory Administration, Backup And Recovery, Helpdesk Support, Customer Service Windows Operating Syste
Hybrid
No of Submissions : 2
Start date : 02 / 03 / 2025
End Date : 02 / 03 / 2026
Submission deadline : 01 / 24 / 2025
Client Info : VDOT
Note :
Agency Interview Type : In Person Only
Local Candidates Preferred. On-site work and on-call about one week per month.
Description :
Requires experience Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
Rotating on-call support required.
Responds to all levels of support requests from Tier 1 - 3.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break / fix requests associated with end user resources.
Configures and deploys new / replacement Linux(REDHAT) and Windows Operating Systems Servers.
Configures and deploys new / replacement desktop / laptop computer equipment and peripherals.
Maintains up-to-date project and architecture documentation.
Maintains up-to-date inventory and maintenance records.
Monitors system resources for server / service anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of changes.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.
The System Administrator is responsible for effective provisioning, installation / configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project / operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III / other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id : 151380 while calling.
