What are the responsibilities and job description for the Dispatcher position at CoolSys?
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
JOB SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prioritize calls (incoming and backlog).
- Assign and dispatch technicians.
- Work with Branch Managers to address open calls.
- Respond to inquiries.
- Create and distribute required reporting.
- Maintain proactive communication with customers regarding missed and / or extensions of SLAs.
- Review all incomplete calls daily.
- Input and maintain entry to verify nightly “on call” crew.
- Work with Branch Managers to ensure preventative maintenance is completed on schedule.
- Verify Technician IVR compliance.
- Understand the geography of the market and understand the technicians.
JOB REQUIREMENTS Education / Training
- High school diploma, GED, or completion of trade program or technical school.
- College degree, a plus.
Work Experience / Skills
- Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP system.
- HVAC / refrigeration expertise preferred.
- Ability to handle multiple tasks concurrently.
- Highly organized and strong attention to detail.
- Excellent verbal and written communication skills.
- Strong sense of urgency attending to customer issues.
- "Can do" attitude and demonstrated commitment to get the job done.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This job operates in a clean, well-lit and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate office equipment. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.
Confidential Data
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Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
