What are the responsibilities and job description for the Shift Lead position at Cooper Connect?
Job Description
Job Description
Company : Chick-fil-A Patrick Henry Mall
Corey, the Operator, is an up and coming Operator who is passionate about not only making an impact in the store but also by bringing Chick-fil-A's values to the community of Newport News and surrounding areas
Chick-fil-A Patrick Henry Mall recently launched a self-serve trailer for events, and are excited about the possibilities connecting with the community
Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
Chick-fil-A is on Forbes Lists for : Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000 winners in 2024
Value and Appreciate Employees
Excellent Team Culture
Front of House and Back of House opportunities are available
Flexible Schedules
Closed Sundays
Tuition Discounts to Over 100 Colleges
College Scholarships Available
Meal Allowance
Full-time Benefits (vary by position)
Training and Career Advancement Opportunities
Opportunity
We are looking for an enthusiastic leader to join our team at Chick-fil-A . This “hands-on” leadership with growth path opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This opportunity provides a clear roadmap for your professional growth to get you into a senior leadership role specifically suited to match your strengths. This unique opportunity provides long-term career growth path potential.
Your Impact
Delivering operational excellence, working in all aspects of the restaurant to gain critical experience and knowledge of how to effectively and independently operate a crucial element of this multi-million dollar business
Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
Providing the highest quality of guest service through all contact points
Maintaining a work environment that ensures and promotes food & team safety
Assisting the Executive Director in casting the vision, managing costs, establishing systems, and leading day-to-day operations
Assisting the Executive Director in strategizing and executing Marketing, Social Media, and Sales
Create and track monthly and annual outside sales goals for catering, food truck, and CFA delivery
Plan and organize events inside and outside of the restaurant
Build relationships with local community leaders, business owners, and school officials with an effort to intentionally grow our brand in the greater Hampton Roads area
Support restaurant operations during periods of non-peak outside sales time periods
Lead special projects and captain-ships assigned by the Owner / Operator
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