What are the responsibilities and job description for the IT Technician/Help-Desk Part Time position at Cooper Riis?
IT Technician/Help Desk–Part Time
Locations: on site between Asheville & Mill Spring, NC Campuses
Schedule:
- Varied schedule-weekdays
- Up to 10-15 hours per weeks
- Some weeks more with vacation coverage or special projects
Benefits:
- Retirement Plan with company match
- Free Meals
Pay: Starting at $19.00 per hour and increases based on experience
Responsibilities:
- Troubleshoot protocols on hardware, software (e.g. laptop, desk computer, network, phones, printers)
- Ability to install and configure computers, printers, phones
- Provide efficient and courteous customer service, sometimes under stressful conditions
- Act as a technical resource to assist users
- Document all work via a ticketing system and update date tickets daily
- Maintain documentation of technical maintenance procedures
Qualifications:
- At least 2 years experience in IT support in a service desk or field technician role
- Associate’s degree in information technology (or in process of attaining degree)
- Certifications: CompTIA A ; Network and Security certifications preferred
- Basic networking skills
- Understanding the function of computer systems in a business environment
- Ability to describe technical information in easy-to-understand terms
- Preferred experience with Electronic Health Records program
- Preferred experience with Microsoft 365 Tenant Administration, Intune Administration
- Preferred knowledge of Micrcosoft operating systems and maintenance, backup hardware and maintenance, VOIP platform usage
CooperRiis is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
CooperRiis is a therapeutic healing community located in Asheville and Mill Spring. We are a Smoke/Drug/Alcohol Free Facility.
Salary : $19
