What are the responsibilities and job description for the Patient Services Representative position at Cooper University Health Care Careers?
Overview
At Cooper University Health Care Careers, we strive to provide extraordinary health care experiences for our patients and their families. Our team is committed to delivering exceptional service, while continuously discovering clinical innovations and enhanced access to the latest facilities, equipment, technologies, and research protocols.
Responsibilities
- Greet patients and guests using AIDET principles, while providing individualized excellent patient service.
- Keep informed of delays and perform patient outreach for messages received in the front desk pool, MyChart messaging, and confirmation calls.
- Accurately and efficiently perform non-clinical administrative duties, including in-basket and telephone communication, documentation in the medical record, and obtaining reports and medical records.
