What are the responsibilities and job description for the IT EPIC Application Analyst I position at Cooper University Hospital?
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Cooper IT is excited to offer an Application Analyst I position on our on our Epic Applications Team. Our team is focused on all things Epic. We are looking for a candidate who has experience working with Registration and/or Scheduling workflows who would be responsible for: • Providing first tier support to application users. Answers questions or resolves application problems for clients in person, via telephone or electronically.• Troubleshoot issues impacting operational workflows for providers, patients, and end users. Act as liaison between the end user and application analysts.o Participate in testing activities, executes test scripts, and documents test scripts.• Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.• Patient Champion: Keeping the patient experience first and foremost in all that we do. • Organization Champion – speak up, share ideas, and best practices on processes we could improve upon internally.
Experience Required
0-2 years’ work-related experience required with front-end registration and scheduling workflows
Workflow Experience with Epic Registration, Scheduling, and/or Referrals & Authorizations workflows
Healthcare experience in hospital, medical practice, or health system preferred
Education Requirements
Bachelors degree preferred 1-2 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree Information Technology/Systems, Healthcare preferred
Special Requirements
• Must haves: o Attend Cooper training classes to learn operational workflows. o Attend vendor specific required classes and successfully complete to acquire certifications.o Ability to communicate effectively.o Attention to detail. o Support Go-Live events
