What are the responsibilities and job description for the Patient Services Rep position at Cooper University Hospital?
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- This position has a strong emphasis on customer service to our patients.
- Must ensure quality patient scheduling, positive telephone etiquette and customersatisfaction in support of the mission of Cooper University Hospital.
- Serve as the front-line contact person for all incoming patients.
- Greet, register, schedule, collect point of service copays and provide general information topatients and their families using AIDET.
- Must have the ability to be organized, take independent action and project Cooper’s valuesto both customer and co-workers.
- Serves as patient’s non-clinical navigator during discharge coordination.
Experience Required
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic experience preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements
- High School Diploma or Equivalent required.
