Customer Service/Inside Sales Representative

Job Title:             Customer Serivce/Inside Sales Representative FLSA Status:       Non-Exempt Group:                  Regular – Full Time Department:        Sales Location:             Cambridge, OH   About Cooper Machinery Services: Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base. Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.   Job Overview: The Inside Sales Representative is responsible for building and managing relationships with customers and act as an advocate on their behalf while working together with other teams within the organization. The successful candidate provides direction and assistance to meet the goals set forth by the business to meet sales growth. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.   Essential Duties and Responsibilities: The Inside Sales Representative will be responsible for the following: Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support Coordinate product deliveries between four production sites worldwide Develop and foster relationships with customers, account managers, and project managers Receive and resolve and/or escalate customer issues and inquiries Maintain a customer focus while working in a fast-paced numbers driven environment Meet and/or exceed all customer requirements in addition to departmental metrics Embrace full “wing to wing” ownership of all commercial operations transactions Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms Assist the warehouse pull parts and take inventory Performs other duties as assigned    Required Qualifications: High school diploma or GED required Associate’s Degree from an accredited college or university (from an accredited school or institution strongly preferred Minimum 5-7 years of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls) preferred Excellent verbal, written communication, and interpersonal skills including telephone communication and active listening Strong administrative and organizational skills Ability to respond to unplanned situations and circumstances Ability to read blueprints and shop manuals Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications Experience with SAP Experience with Salesforce   Competencies: Safety focused Service-oriented Business focused A self-starter Dependable Strong teamwork skills Results oriented Sense of urgency   Summary: Join our dynamic and innovative team at Cooper Machinery Services where we value our employees by offering competitive benefits and a supportive work environment.   Benefits/Health and Wellness: All benefits effective on first day of employment Comprehensive health, dental, and vision insurance Employee Assistance Program (EAP) for mental health support Tuition Reimbursement up to lifetime maximum of $50,000 401(k) match up to 5%. Employees are 100% vested in the 401(K) on Day 1. Company Paid Basic Life, Basic Accidental Death & Dismemberment, Short Term and Long-Term disability. Maternity and Parental leave benefits Arc Fertility Benefits Wellness Programs     Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.

Salary : $50,000