What are the responsibilities and job description for the Operations Supervisor position at cooper?
About Cooper Machinery Services:
Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.
Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.
Job Overview:
The Operations Supervisor is responsible for overseeing and managing the shop operations at the Deer Park repair & engine overhaul facility to ensure efficiency, productivity, and quality standards are met. This role involves leading a team of machinists, welders, and mechanics, monitoring workflows, implementing operational policies, and ensuring adherence to safety protocols. Included, but not limited to, are activities such as customer communication, back-office support, managing processes, material management, problem solving and logistics. This position is part of management and a leadership role.
Essential Duties and Responsibilities:
The Operations Supervisor demonstrates leadership in communicating business goals, programs, and processes for the Deer Park operations.
In the role of Operations Supervisor, you will:
Team Supervision: Lead, train, and mentor a team of operational staff to ensure high levels of performance and job satisfaction.
Daily Operations: Monitor day-to-day operations to ensure efficiency, effectiveness, and adherence to company standards. Resolve operational issues promptly.
Process Improvement: Identify areas for process improvement and implement strategies to enhance productivity, reduce costs, and increase operational efficiency.
Culture: Establish and sustain a culture that promotes a safe and positive work environment.
Quality Control: Oversee quality assurance processes to ensure that all products or services meet company and industry standards.
Resource Management: Monitor & track resources to ensure adequate tooling and equipment to support backlog is attained.
Health and Safety Compliance: Ensure all operations comply with health, safety, and environmental regulations.
Cross-department Collaboration: Work closely with other departments (e.g., Sales, Marketing, HR) to ensure seamless operation and coordination.
Budget Management: Assist in managing departmental budgets, ensuring cost control, and optimizing resource allocation.
Staff Scheduling: Oversee scheduling of shifts, ensuring proper coverage and staffing for operational needs.
Customer Service:
Ensure customer satisfaction by addressing any operational issues or complaints promptly and efficiently.
Be responsible for all aspects of customer order management, including proposal development, risk management and mitigation, specification compliance, scope development, pricing, customer negotiations, customer communications and issue resolution.
Interface with the Sales teams to develop commercial strategies and solutions that will meet customer requirements as well as meet or exceed business goals.
Procedure & Best Practice: Develop and implement procedures and systems for shop personnel to operate and maintain the shop in a safe and effective manner.
Performance:
Hire, train, supervise and evaluate an effective workforce and delegate / monitor work activities for safe and efficient facility operation.
Hire, evaluate, and monitor work activities of contractors / subcontractors for maintenance and repair activities for facility equipment.
Key Performance Indicators: Meet revenue, profitability, utilization and budget targets.
Other duties as assigned.
Required Qualifications:
Bachelor’s degree from an accredited university or college preferred (or a high school diploma/GED with at least 7 years of experience in a support or field engineering role)
Minimum 3 years of experience in management roles.
Minimum 2-5 years of experience in General Operations Support, Machine Shop Management, or Operations Management.
Additional experience in industrial/utility/power plant systems is preferred.
Ability to manage multiple projects/tasks.
Ability to climb ladders and stairs.
Ability to walk or sit for up to 8 hours continuously.
Six Sigma certification is preferred.
Ability to set and meet aggressive targets.
Asserts influence over events to achieve goals.
Capable of identifying individual strengths to maximize team performance.
Ability to take initiative to seek and act upon opportunities for positive change.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to influence others and lead small teams.
Lead initiatives of moderate scope and impact.
Effective problem identification and solution skills.
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.
